Receiving Calls, Answering an Incoming Call | Aastra Telecom 6863i

Receiving Calls

When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call.

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Answering an Incoming Call

IP Phone UI

1. For handsfree operation, press or the line/call appearance key for the incoming call. or

Lift the handset for handset operation.

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

Note:

The key can be used to cancel the call pickup procedure.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis- plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages

(example: x4).

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Aastra Telecom 6863i manual Receiving Calls, Answering an Incoming Call, Sending an Incoming Call to Voicemail

Contents

Aastra Model 6863i SIP IP Phone Software License Agreement Content Content Content Content About This Guide Documentation Phone FeaturesWelcome Requirements Installation and Setup Key Panel IP Phone Keys KeyDescription Key Description Keypad Key Description Keypad Keys Plugging in and Starting the Phone Getting Started Getting Started Idle Screens No Service Incomplete Configuration Option Number Option Methods for Customizing Your PhonePhone Options via the IP Phone UI Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Status Headings Descriptions Select Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Status Condition Description SIP Account Status Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings Preferences Ring Tones For global configuration Display Setting the Contrast LevelLive Dialpad Contrast Level Configuring Time and Time Format Audio ModeSet Audio Time and Date Configuring the Time Zone Configuring Date and Date FormatSelect Preferences Select Time and Date Select Set Date Select Date Format Automatic Default Configuring Daylight Savings TimeConfiguring Time Servers Click on Basic Settings Preferences Time and Date Setting Specifying the Language to Use Language Select Screen Language Click on Basic Settings Preferences Language Settings Key Uppercase Characters Lowercase Characters Input LanguageKeypad Input Alphabet Tables Spanish Customizing Your Phone Select Preferences Select Language Select Input Language Configuring Language Input Using the IP Phone UI Latin 2 Character Set User Password Click on Operation User Password Setting a User PasswordSelect Password Click on Operation Phone Lock Resetting a User Password Restarting Your Phone Click on Operation Reset Click RestartPhone Lock Select Restart Phone Select Phone Lock Locking/Unlocking a PhoneLock the Phone? field, click Lock Phone is locked Defining an Emergency Dial Plan Emergency Dial Plan911110 Emergency Number Description Multiple Line and Call Appearance Keys Line Keys and Programmable Keys Key Function Description Programmable Keys Speed Dial Prefix Creating a Speed Dial Key Press 4Save to save the speed dial key to the line specified Press SD button Creating a Speed Dial Using the Speed Dial Edit OptionSelect Preferences Select Speed Dial Edit Click on Operation Keypad Speed Dial Click on Operation Programmable Keys Editing Speed Dial Keys Editing a Speed Dial on a Programmable Key Select the key configured for speed dial Do Not Disturb DND Key Configuring a DND Key XML Key Accessing the XMLApplication Configuring an XML Key Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Picking Up a Parked Call Using the Park Call/Pickup Parked Call FeatureParking a Call Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward Speeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer KeySpeeddial/Xfer Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Intercom Key Configuring an Intercom KeyUsing the Icom Key Using the Services Key Services KeyConfiguring a Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Using the Paging Key Configuring a Delete Key Configuring a Save KeySave Key Delete Key None Key Setting a None Key Dialing a Number Using Handsfree SpeakerphoneMaking Calls Redial Accessing the Redial List Delete All Items from the Redial List MuteDeleting An Item from the Redial List Sending an Incoming Call to Voicemail Receiving CallsAnswering an Incoming Call Handling Calls When on HoldPlacing a Call on Hold Automatic Hold Blind Transfer Transferring CallsConsultive Transfer Direct Transfer Transferring an Existing Call to Another Existing Call To Transfer a Call to a Contact in the Phone Directory Completing a Transfer to a Contact in Phone DirectoryIndication of Transferred Calls Local Conferencing Using Local ConferencingConferencing Calls Creating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Joining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining Parties Ending Calls Managing Calls Accessing Your DirectoryDirectory Managing the Directory Editing an Entry in the Directory Adding a New Entry to the Directory Delete All Entries in the Directory Deleting an Entry in the DirectorySaving Entries to the Directory Delete again to erase this item prompt displays Saving from the Redial List Downloading the Directory to Your PCSaving from the Callers List Click on Operation Directory Downloading the Directory Callers List Accessing the Callers ListCallers List Icons IconDescription Deleting All Entries in the Callers List Editing Entries in the Callers ListDeleting An Entry in the Callers List Downloading the Callers List to Your PC Missed Calls IndicatorAccessing and Clearing Missed Calls Download the Callers List DND and Call Forward DND Configuration Click on Basic Settings Preferences General Configuring DND Using the Aastra Web UI Click on Basic Settings Account Configuration DND in Account Mode Using DND Modes via the IP Phone UIDND in Phone Mode Default DND in Custom Mode DND Call Forward Configuration Configuring Cfwd Using the Aastra Web UI Click on Basic Settings Account Configuration Using Cfwd via the IP Phone UI Cfwd Disabled Cfwd in Account Mode Cfwd Number Screen 100 Cfwd in Phone Mode 102 103 Cfwd Mode All Off DoneChange All On Cfwd in Custom Mode 105 106 Display Dtmf Digits Additional FeaturesConfiguring Display of Dtmf Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder on single hold Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout 117 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Configuring Message Waiting Indicator Message Waiting Indicator Auto-Answer/Play Warning Tone Incoming Intercom Call FeaturesMicrophone Mute Allow Barge Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Keys States and LED Behavior Shared Call Appearance SCA Call Bridging Star Codes Other FeaturesLine Keys and Idle Screens Line Key Phone Behavior Troubleshooting Solutions Warranty Repair Services Limited WarrantyAfter Warranty Service Exclusions Repair Notice Limited Warranty Australia Only Limited Warranty Australia Only Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table Appendix a Time Zone Codes MUT AKS Numerics Index Index Disclaimer