Transferring Calls, Blind Transfer | Aastra Telecom 6863i guide

Handling Calls

Transferring Calls

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls.

Transfer Key

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

Direct Transfer

The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

Transferring Calls

Use the following procedure to transfer a call to another extension.

IP Phone UI

1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2.Press the programmed Transfer key.

41-001522-00 REV00 – 04.2014

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Aastra Telecom 6863i manual Transferring Calls, Blind Transfer, Consultive Transfer, Direct Transfer

Contents

Aastra Model 6863i SIP IP Phone Software License Agreement Content Content Content Content Welcome Documentation Phone FeaturesAbout This Guide Requirements Installation and Setup Key Panel IP Phone Keys KeyDescription Key Description Keypad Key Description Keypad Keys Plugging in and Starting the Phone Getting Started Getting Started Idle Screens No Service Incomplete Configuration Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number Option Simplified Options List Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Status Headings Descriptions Phone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Status Condition Description SIP Account Status Ring Tones Configuration Method Valid Values Default ValueCustomizing Your Phone Ring Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences Click on Basic Settings Preferences Ring Tones For global configuration Contrast Level Setting the Contrast LevelDisplay Live Dialpad Time and Date Audio ModeConfiguring Time and Time Format Set Audio Select Date Format Configuring Date and Date FormatConfiguring the Time Zone Select Preferences Select Time and Date Select Set Date Configuring Time Servers Configuring Daylight Savings TimeAutomatic Default Click on Basic Settings Preferences Time and Date Setting Specifying the Language to Use Language Select Screen Language Click on Basic Settings Preferences Language Settings Keypad Input Alphabet Tables Input LanguageKey Uppercase Characters Lowercase Characters Spanish Customizing Your Phone Select Preferences Select Language Select Input Language Configuring Language Input Using the IP Phone UI Latin 2 Character Set User Password Select Password Setting a User PasswordClick on Operation User Password Click on Operation Phone Lock Resetting a User Password Select Restart Phone Click on Operation Reset Click RestartRestarting Your Phone Phone Lock Phone is locked Locking/Unlocking a PhoneSelect Phone Lock Lock the Phone? field, click Lock Emergency Number Description Emergency Dial PlanDefining an Emergency Dial Plan 911110 Multiple Line and Call Appearance Keys Line Keys and Programmable Keys Key Function Description Programmable Keys Speed Dial Prefix Creating a Speed Dial Key Press 4Save to save the speed dial key to the line specified Select Preferences Select Speed Dial Edit Creating a Speed Dial Using the Speed Dial Edit OptionPress SD button Click on Operation Keypad Speed Dial Click on Operation Programmable Keys Editing Speed Dial Keys Editing a Speed Dial on a Programmable Key Select the key configured for speed dial Do Not Disturb DND Key Configuring a DND Key XML Key Accessing the XMLApplication Configuring an XML Key Flash Key Configuring a Flash Key Sprecode Key Configuring a Sprecode Key Park/Pickup Keys Configuring Park/Pickup Keys Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking Up a Parked Call Last Call Return Key Configuring a Last Call Return Key Call Forward Key Configuring a Call Forward Speeddial/Xfer Configuring a Speeddial/Xfer KeySpeeddial/Xfer Key Requirements and Functionality Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Configuring a Directory Key Callers List Key Configuring a Callers List Key Redial Key Configuring a Redial Key Conference Key Configuring a Conference Key Transfer Key Configuring a Transfer Key Using the Icom Key Configuring an Intercom KeyIntercom Key Configuring a Services Key Services KeyUsing the Services Key Phone Lock Key Configuring a Phone Lock Key Paging Key Configuring a Paging Key Using the Paging Key Delete Key Configuring a Save KeyConfiguring a Delete Key Save Key None Key Setting a None Key Making Calls Using Handsfree SpeakerphoneDialing a Number Redial Accessing the Redial List Deleting An Item from the Redial List MuteDelete All Items from the Redial List Answering an Incoming Call Receiving CallsSending an Incoming Call to Voicemail Automatic Hold When on HoldHandling Calls Placing a Call on Hold Direct Transfer Transferring CallsBlind Transfer Consultive Transfer Transferring an Existing Call to Another Existing Call Indication of Transferred Calls Completing a Transfer to a Contact in Phone DirectoryTo Transfer a Call to a Contact in the Phone Directory Conferencing Calls Using Local ConferencingLocal Conferencing Creating a Conference Call by Joining Two Existing Calls Using Centralized Conferencing Joining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining Parties Ending Calls Managing the Directory Accessing Your DirectoryManaging Calls Directory Editing an Entry in the Directory Adding a New Entry to the Directory Delete again to erase this item prompt displays Deleting an Entry in the DirectoryDelete All Entries in the Directory Saving Entries to the Directory Saving from the Callers List Downloading the Directory to Your PCSaving from the Redial List Click on Operation Directory Downloading the Directory IconDescription Accessing the Callers ListCallers List Callers List Icons Deleting An Entry in the Callers List Editing Entries in the Callers ListDeleting All Entries in the Callers List Accessing and Clearing Missed Calls Missed Calls IndicatorDownloading the Callers List to Your PC Download the Callers List DND and Call Forward DND Configuration Click on Basic Settings Preferences General Configuring DND Using the Aastra Web UI Click on Basic Settings Account Configuration DND in Custom Mode Using DND Modes via the IP Phone UIDND in Account Mode DND in Phone Mode Default DND Call Forward Configuration Configuring Cfwd Using the Aastra Web UI Click on Basic Settings Account Configuration Using Cfwd via the IP Phone UI Cfwd Disabled Cfwd in Account Mode Cfwd Number Screen 100 Cfwd in Phone Mode 102 103 Cfwd Mode All Off DoneChange All On Cfwd in Custom Mode 105 106 Configuring Display of Dtmf Digits Additional FeaturesDisplay Dtmf Digits Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Configuring Call Hold Reminder During Active Calls Call Hold Reminder on single hold Configuring Call Hold Reminder Call Waiting Tone Period Configuring Call Waiting Tone Period Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout 117 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls Configuring Message Waiting Indicator Message Waiting Indicator Allow Barge Incoming Intercom Call FeaturesAuto-Answer/Play Warning Tone Microphone Mute Configuring Incoming Intercom Settings Group RTP Paging Configuring Group RTP Paging Keys States and LED Behavior Shared Call Appearance SCA Call Bridging Line Key Phone Behavior Other FeaturesStar Codes Line Keys and Idle Screens Troubleshooting Solutions Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Repair Notice Limited Warranty Australia Only Limited Warranty Australia Only Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code Appendix a Time Zone Codes MUT AKS Numerics Index Index Disclaimer