Troubleshooting | Acer 5349 specification

CHAPTER 4

Troubleshooting

Image 137

Acer 5349 manual Troubleshooting

Contents

Serviceguide Revision History Conventions General Information Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Specification Tables Page Page Features Storage Subsystem GraphicsOptical Media Drive Privacy Control Power Adapter and Battery Wireless and networkingDimension and Weight Input and Controls WarrantyPorts Optional Items Environment Software Top ViewTop View Icon Description Top View Icon Description Closed Front View Icon Description Hardware Specifications and Configurations Left View Icon Description Right View Icon Description Base View Icon Description Function Main Touchpad Left Button Right Button Touchpad Basics Lock key Description Using the Keyboard Key Description Windows KeysFunctions supported by Windows XP, Windows Vista, Windows Keyboard Hotkeys Hotkeys Using the communication key System Block Diagram Computer specifications Metric Imperial Specification Tables Processor Specification System Board Major Chips SpecificationVGA Pcmcia CPU Processor SpecificationsCores Bus Mfg Cache Package Voltage Speed Threads Size GHz System Memory Specification Bios Video Interface SpecificationEC, ME/BIOS Memory Combinations Slot 1 MB Slot 2 MB Total Memory MB Keyboard Specification LAN Interface Specification Hard Disk Drive AVL components Specification LCD Inverter not available with this model Specification LED Specification PCH Graphics Controller Specification SM06B-XSRK-ETB Bluetooth Interface SpecificationsBluetooth Module 3G Card not available in this model Camera SpecificationMini Card Specification Audio Codec and Amplifier Specification Battery Specification Audio Interface SpecificationWireless Module 802.11b/g/n Specification AC Adapter Specification USB Port SpecificationVram Ehci Card Reader Specification System Power Management SpecificationLqfp SD/MMC System DMA Specification System LED Indicator SpecificationLegacy Mode Power Management DMA0 DMA1 DMA2 DMA3 DMA4 System Interrupt Specification Hardware IRQ System Function IRQ96 Hardware IRQ System FunctionIRQ97 IRQ98 Hardware IRQ System Function IRQ-3 IRQ-2Page Ffff Ffff Hardware Specifications and Configurations System Utilities Bios Setup Utility Navigating the Bios Utility Bios Setup Utility Information Bios Information Parameter Description Uuid Main Bios Main Parameter Description Format/Option System Utilities Advanced Bios Advanced Security Bios Security Parameter Description Option System Utilities Set Supervisor Password Changing a Password Setup Warning Invalid Password Bios Power Parameter Description Power 12. Bios Boot Boot Exit Parameters Description Exit Bios Flash Utilities DOS Flash Utility 14. Bios Boot 16. InsydeFlash WinFlash Utility 17. Password Error Status Clearing Bios Passwords 19. Cmos Jumper Description Removing Bios Passwords Method 22. Unlock Password Prompt Removing Insyde HDD Password Miscellaneous Tools Using DMITools 26. Asset Tag Menu Item 28. Serial Number Menu Item 30. Veeprom Command Prompt Using Stuuid Eeprom Using the LAN MAC Eeprom Utility Crisis Disk Recovery Machine Maintenance Procedures Page Page Page Screw List IntroductionRecommended Equipment Maintenance Flow Maintenance Flowchart AC Adapter Outlet Getting Started Battery Pack Installation Battery Pack Removal Dummy Card Removal Dummy Card Installation Keyboard Latches Keyboard Removal Keyboard Installation Size Quantity Screw Type UpperCase Screws and FFC InstallationUpperCase Screws and FFC Removal ODD Module in Lower Cover ODD Optical Disk Drive Module Removal Size Quantity Screw Type M2.5*6.0 ODD Module Installation Base Cover Removal Base Cover Installation 12. USB module USB Module Removal Size Quantity Screw Type M2.5*3.5 USB Module Installation 14. HDD Location HDD Hard Disk Drive Removal Size Quantity Screw Type M3*3.5 Hard Disk Drive Installation RTC Battery Installation RTC Real Time Clock Battery Removal 18. Wlan Module Wlan Wireless Local Area Network Module Removal 19. Wlan Module M2.0*3.0 NI Wlan Module Installation 22. Bluetooth Module Bluetooth Module Removal 24. Bluetooth Module Bluetooth Module Installation 25. Thermal Module Thermal Module Removal 26. Thermal Module Removal Thermal Module Installation Red M2.5*3.5 Call Out Machine Maintenance Procedures 27. Mainboard Location Mainboard Removal 28. Mainboard Mainboard Installation 29. CPU Removal CPU Central Processing Unit Removal CPU Installation 31. PCH screws Removal PCH Platform Controller Hub Removal PCH Installation 33. Dimm Removal Dimm Dual In-line Memory Module Removal Dimm Installation 35. Power board screws removal Power Board Removal Power Board Installation 37. DC-in jack removal DC-in Jack Removal DC-in Jack Installation Speakers Removal Speakers Installation 40. LCD Hinge Screws LCD Liquid Crystal Display Module Removal LCD Module Installation 42. LCD Bezel Screws LCD Bezel Removal 44. LCD Bezel Removal LCD Bezel Installation 45. Camera Module Removal Camera Module Removal Camera Module Installation 47. Camera Disconnect LCD Panel Removal LCD Panel Installation LCD Hinge Removal LCD Hinge Installation 50. Lvds Cable Lvds Cable Removal 51. Lvds Cable Connector Lvds Cable Installation Troubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Power On Issue Power On Issues No Display Issue No Display Issues Abnormal Video Troubleshooting LCD Failure LCD Failure Keyboard Failure Keyboard Failure Touchpad Failure Touchpad Failure Internal Speaker Failure Internal Speaker FailurePage Microphone Failure Microphone Failure USB Failure USB Failure Other Functions Failure DIMM Intermittent ProblemsUndetermined Problems Post Codes Post Code Range Phase Peimemoryinstall PEI Peicpuhtreset PEIPeiswitchstack PEI Peienterrecoverymode PEI Peirecoverystartflash PEI Peirecoveryloadfiledone PEIDXECF9RESET Dxesmmaccess DXE Bdsbeforepciioinstall BDS Bdsinstallhotkey BDSDxepcrtcinit DXE Dxesatainit DXE Bdsendofbootselection BDS Bdsenumerateallbootoption BDSBdsentersetup BDS Bdsenterbootmanager BDS S3 Functions Post Code Table Smmacpienablestart SMM S3AFTERRESTOREACPICALLBACK PEISmmacpienableend SMM Smmacpidisablestart SMMPage Jumper and Connector Locations Page Mainboard Top Description Mainboard Jumper and Connector Locations Mainboard Bottom Description Clearing Password Check Clearing Password Check and Bios Recovery Clear Cmos Jumper Bios Recovery by Crisis Disk Steps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List 2HZRLTATN00 Exploded Diagrams24ZRLCDTN10 CPU AJ0QACBUG03 2IZRLBATN00 23ZRLHDTN20RAM 1GB ATR31ABMF33 RAM 4GB ATR34AAMF04 Wlan 3WZRLWLTN00 3XZRLBTTN00 3DZRLLCTN00 3EZRLLBTN00 FRU List BatteryFRU List Category Description Acer Part No Adapter Cable CASE/COVER/BRACKET Assembly DVD RW Drive CCDCPU/PROCESSOR HDD/HARD Disk Drive Sata HF + ZP HME OPUSata 8MB LF+HF F/W0001SDM1 Sata 8MB LF+HF F/WGN003J 4K Heatsink Mainboard KeyboardLCD 2GB ACR256X64D3S13C9G LF+HF Memory4GB ACR512X64D3S13C9G LF+HF Miscellaneous Speaker Mylar Screw M2.5*6-IBNINYLOK Screw ListScrew M2.5X4-I-NYLOK K Screw M2.0*3.0-IBKAGNYLOK Iron Model Definition and Configuration Aspire 5349 Aspire 5749Z RO, Description Model Country Acer Part No Aspire 3CANDE11SP1 CANARA1SP1 W7HB64RUASRU1 MC Aspire 5749Z3CANRU11SP1 W7HB64ERASBA1 MC LX.RR802.002 AS5749Z-B942G50Mikk China 3CANES51SP1W7HB64EMASME1 MC Model Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Audio Codec Microsoft Windows 7 Environment Test Card Reader Camera HDD 3BS, 375G/P Sata 8MB LF+HF 320G/P Sata LF+HF F/WA60WWD5000BPVT-22HXZT3 WD6400BPVT-22HXZT3 Keyboard WD750BPVT-22HXZT3LF+HF F/WGN003J Memory LAN ODD NB Chipset SB Chipset WiFi AntennaSoftware VGA Chip WNC Pifa Wireless LANBGN HAI BGN Online Support Information Introduction Online Support Information Online Support Information