Troubleshooting

Error Messages

Check the following if an error message displays:

Verify ignition key is in the ON and not in the ACCESSORIES position.

Make sure OBD II Cable is attached to vehicle’s data link connector (DLC) and Scan Tool.

Look at DLC and check for cracked or recessed pins, or for any substance that could prevent a good electrical connection.

Test for continuity between the DLC wiring and the computer. In an extreme case, there may be a broken wire.

Check for bent or broken pins.

With the key on engine off (KOEO), check for blown fuses.

Make sure the vehicle’s control module has a good ground. If the computer case is grounded, then clean the connection and apply a conductive (dielectric) grease to the mating surfaces.

With the KOEO, verify battery voltage is at least 8.0V

Verify the control module is not defective. Refer to the service manual to diagnose the control module.

Scan Tool Does Not Power Up

Review Safety Precautions before troubleshooting.

If Scan Tool will not power up, communicate with vehicle’s control module, pass Scan Tool self-tests, or functions incorrectly in any other way, do the following:

Check and replace the 9V battery if needed.

Clean the DLC pins.

Disconnect and reconnect DLC making sure it is connected

9 correctly.

Check vehicle battery to make sure at least 8.0 volts is present.

Contact customer service.

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Actron CP9190 manual Error Messages, Scan Tool Does Not Power Up, Check the following if an error message displays