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Adaptec ANA-62000, ANA-69000 Isolating Faulty Hardware, Troubleshooting

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DuraLAN Fast Ethernet NICs User’s Guide

Isolating Faulty Hardware

If the problem persists, try the following:

■Replace the NIC with the same type of Adaptec NIC which is

known to work. If the new NIC functions properly, the

problem is related to the original NIC.

■Install the NIC in another functioning computer and run the

tests again. If the NIC works in this machine, the problem is

related to one of three areas:

– The computer is faulty

– There is a hardwa re conflic t

– There are problems with the cables or connectors

Troubleshooting

Use the follow ing table to h elp answer common questions. For mor e

information on FAQs, see the

www.adaptec.com

support site.

Symptom Solution

Adaptec NIC i s

conflict ing with an

installed PCI SCSI

Adapter.

Config ur e t he NIC a nd SCSI ad apte rs to u se

different interrupts via BIOS, System

Configuration Utility (SCU), or EISA

Configuration Utility (ECU) provided by

the system vendor.

Workst ations cannot

connect to the NetWare

server.

■Make sur e th e workstatio n a nd se rv er a re

using the same frame type.

■Add the following two lines to the Net-

Ware Server

startup.ncf

file:

set minimum packet receive buffers=512

set maximum packet receive buffers=1024

■For Failover and Port Aggregation Net-

Ware servers, verify that IPX retry count=

255 is on each workstation. See Connect-

ing Clients to the NetWare Failover Server

on page 12-6.

Error messages during

NetWare Driver

installation.

Install NetWare service pack 6(iwsp6) or

later, select ODI 3.31 specification, and then

install the DuraLAN NIC driver.

Contents

Main USERS G Page Page ii Copyright Trademarks Changes Adaptec Technical Support and Services Electronic Support iii Technical and Product Support Sales and Orderi ng Information Class B Device Certification Statements Federal Communications Commission Radio Frequency Interference Statement iv Canadia n Com plia nc e Stateme nt Europ e an Com p li anc e S tat e m en t Safety Standards v Limited Warranty Page Page 4 Network Configuration Examples Part 3 The DuraLink64 Driver for Windows 5 Duralink64 Driver Installation for Windows Page Part 4 The Duralink64 Driver for NetWare 9 Duralink64 Standard Driver for NetWare 10 Duralink64 Failover for NetWare 11 Duralink64 Port Aggregation for NetWare 12 Installing Duralink64 NetWare Client Part 5 Appendices A Cables and LEDs B Troubleshooting Tips C Duralink SNMP Agents Page Page Page Page Getting Started Introduction to DuraLAN The DuraLink64 Driver for Windows Installing the DuraLAN NIC The Durali nk64 Driver for NetWare System Requirements Hardware Requirements Software Requirements Fast Ethernet Adaptec DuraLAN NICs Note: Page Page Duralink64 Failover Duralink64 Port Aggregation FEC (Fast EtherChannel) Advisories ! Note: Caution: W ARNING: Page Page Traditional Network Configurations Page 2-4 The illustratio n below illustrates a configuration with Windows NT Server (Wolfpack). Servers with Duralink64 Port Aggregation Duralink64 Port Aggregation Example Page Page Page DuraLAN NIC Installation Important Note for Windows 95 Users! 3-3 DuraLAN NIC Installation Windows 98 Failover Installing the Appropriate NIC DuraLAN Standard driver Duralink64 Duralink64 Port Aggregation/Ciscos Fast Ethernet Channel Windows 95 OSR1 Windows 95 OSR2 Windows NT Workstation Installing the DuraLAN NIC Page Connecting the Network Cable Installing the Appropriate NIC Driver Note: Network Configuration Examples Page Page Dual Hubs Dual Hubs with an Ethernet Switch Dual Hubs with Routers Dual Hubs with a Four-Port NIC Page Page Page Page Caution: Note on DuraLAN NIC Ports Installing the DuraLAN Driver Page Page Page Page Windows 98 Windows 95 ! Installation Tips Windows 95 1 2 Windows 98 1 2 Windows Clients Using Novell Client32 Removing Previously Installed Drivers Windows 98 and 95 OSR1/OSR2 Page Configuring the Standard Driver Ports in Windows NT 4.0 and 3.51 Note: 1 2 3 Page Configuring the Ports in Windows 98/95 Page Page Page 1 Note: 4 2 3 Creating the Failover Pair Page Page Page Page 10 11 12 Note: Monitoring Failover Pairs Note on DuraLAN NIC Ports Duralink64 Port Aggregation for Windows NT 1 Note: 2 Page Creating Port Aggregation Groups 1 Note: 2 Page Page Page Creating Fast EtherChannel Groups 1 Page Page Assigning the TCP/IP Address Note: 2 1 Page Modifying Groups Renaming Groups Adding or Removing Ports Page Page Checking System Status 8-18 Understanding the Status Tab Field Descriptions a Model b Port No. cTrans Kbps Total Kilobits per second (Kbps) transmitted per port d Load eStatus If t he link is up and has transmitted data within the Viewing the Groups Windows NT Performance Monitor 1 2 Page Page Page Page Duralink64 Standard Driver for NetWare Page Install of Duralink64 Driver during NetWare 5.0 Operating System Installation Installing the NetWare Standard Driver Note: 6 1 2 3 4 1 Figure 9-4. Duralink64 Standard Setup Main Menu 2 assigned to the actual ports on the NIC. 3 a 5 b 4 Assigning the Protocols Note: 1 2 3 a b c Page Viewing the Configuration 1 2 Restarting the Server Troubleshooting Tip Removing the DuraLAN Standard Driver Duralink64 Failover for NetWare Page Installing the NetWare Failover Driver 10-4 1 Figure 10-3. Ports Screen Figure 10-2. Duralink64 Failover Setup Main Menu 2 assigned to t he actual ports on the NI C. 3 a b 4 5 6 Creating the Failover Pairs 1 2 3 4 5 6 7 8 9 10 Page Assigning the Protocols Note: 1 2 3 a b c Page Viewing the Configuration 1 2 3 Copying and Saving the Configuration Viewing the System Status Note: Element Descriptions F Keys Modifying the Driver Configuration Removing the Duralink64 Failover Driver Page Duralink64 Port Aggregation for NetWare Page Installing the NetWare Port Aggregation Driver Note: 6 1 2 3 4 5 Configuring Ports 1 Figure 11-2. Duralink64 Port Aggregation Setup Main Menu 2 port names correspond to the actual ports in the server. 3 a b 4 5 6 Creating Port Aggregation Groups 1 2 3 4 Page Page Creating Fast EtherChannel Groups 1 2 3 4 Page Page Assigning Protocols 1 2 3 a b c Page Verifying Configuration 1 2 3 Copying and Saving the Configuration Viewing System Status System Status Data Setting Time Intervals Modifying Driver Configurations 1 2 3 Removing the Duralink64 Port Aggregation Driver Page Page Installing Novell Client32 DOS 12-3 Installing Duralink64 NetWare Client Selecting Opti ons Page Windows Note: 1 2 3 Connecting Clients to the NetWare Failover Server Connecting Clients to the NetWare Port Aggregation Server Page Page Page A Cables and LEDs Connection Types Full Duplex Support Note: readme.txt Cable Requirements Straight-through Cable A-5 Cables and LEDs Pinout and Color Requirements Diagnostics Loop-Back Cable A-6 Diagnostic LEDs LED Functions Page B Troubleshooting Tips Isolating Faulty Hardware Troubleshooting www.adaptec.com B-3 Troubleshooting Tips Configuring the BIOS Frequently Asked Questions Duralink64 Software And DuraLAN NICs - General Questions 1 2 3 4 5 6 7 8 Duralink64 v4.2 Failover Software Questions 1 2 3 4 Duralink64 v4.2 Port Aggregation Software Questions 1 2 3 4 5 6 7 8 Duralink64 v4.2 Windows NT - General Questions 1 2 3 4 Duralink64 v4.2 Windows 95 and Windows 98 - General Questions Windows 95 1 2 3 Duralink64 v4.2 NetWare - General Questions 1 2 3 4 5 6 Page C Duralink SNMP Agents Monitoring the NICs by SNMP duralink.mib Duralink Manager Server Users Guide snmpmibs SNMP Support Page Running the Diagnostics From the Hard Drive 1 2 3 4 Diagnostic Tests port X D-4 Page Page Index-1 Index A B C Straight-through D E F H I L P Q R S T