ADTRAN MP-118 manual General Troubleshooting, Restoring Parameters to Factory Default Settings

MP-11x & Microsoft Office Communications Server 2007

6 Troubleshooting

6.1General Troubleshooting

The table below lists general troubleshooting that may arise with your gateway.

Table 6-1: General Troubleshooting

Problem	Possible Cause	Solution
Ready LED is lit red	Hardware component	Contact AudioCodes' Customer Support
	failure.	representative.
Unable to access	Ethernet cable	Ensure that the Ethernet cable is plugged firmly into
Embedded Web Server	disconnected.	the Ethernet port.
	No IP connectivity due to	Ensure that the IP address, subnet mask, and default
	incorrect IP addressing	gateway are correctly configured by connecting
	scheme.	directly to the gateway using CLI (serial) or HTTP
		(local Ethernet connection), as described in Section
		3.2 on page 14.
Configuration settings	Hardware failure.	Restore the gateway's configuration settings by
have been lost		uploading the backup ini file (refer to Section 3.3.1.2
		on page 18).
Unable to access	--	Restore the gateway's default configuration settings
Embedded Web Server		(refer to Section 6.2 on page 40).
due to forgotten/lost		Note: Default username and password is 'Admin'.
login password

6.2Restoring Parameters to Factory Default Settings

You can use the hardware Reset button to restore the gateway's configuration parameters to their factory defaults (default IP addresses are listed in Table 3-1). Therefore, after you have restored factory defaults, you must load your previously backed-up ini file, or the ini file downloaded from AudioCodes' Web site to set the gateway's configuration parameters to their correct values.

¾To restore factory default settings, take these 3 steps:

1.With a paper clip or any other similar pointed object, press and hold down the Reset button (located on the rear panel for MP-11x and front panel for MP-124) for about six seconds; the gateway is restored to its factory settings.

2.Assign the gateway an IP address (refer to Section 3.2 on page 14).

3.Load your previously backed-up ini file, or the ini file downloaded from the Web site. To load the ini file via the Embedded Web Server, refer to Section 3.3.1.2 on page 18.

6.3Debugging using a Syslog Server

The Syslog client, embedded in the gateway, sends error reports and events generated by the gateway to a Syslog server application, using IP/UDP protocol. The Syslog server can be AudioCodes proprietary Syslog server (ACSyslog) or any third-party, Syslog server such as Kiwi Enterprises (www.kiwisyslog.com/).

Quick Installation Guide 40 Document #: LTRT-26301