TROUBLESHOOTING | Page |
To print an Alternate Host Buffer Dump, set dip switches B6, B7 and B8 in the ON (down) position, then press the RESET button on the ULTRA front panel. Print the offending document from the alternate host, and the printer will output a document similar to the Auto Buffer Report.
After the document has finished printing, set dip switches B6, B7 and B8 to their former locations, and press the RESET button on the ULTRA front panel. A sample Alternate Host Buffer Dump can be found in the Appendix.
Contacting AGILE Technical Support
Before contacting AGILE technical support, print out each of the reports described earlier in this chapter, and check them for potential sources of problems. If the problem persists after making the obvious corrections, please have the following information available before calling AGILE:
6287 ULTRA serial number (found on the back panel): S/N
Firmware version number (found in the printed reports, on the EPROM chip and on the bottom panel of the 6287 ULTRA):
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SCS or DSC mode: |
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Coax host cable type and length: |
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Printer or plotter make: |
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Printer or plotter cable #: |
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Plotter graphics software name: |
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