Troubleshooting the 82357A
Software Configuration Checks
1Unplug/Replug the 82357A. If unplugging and replugging the 82357A causes the Agilent 82357A USB/GPIB Interface Detected dialog box to appear or the Connection Expert window to refresh, the problem is solved. If not, go to Step 2.
2Shut Down and Restart IO Control. Take these steps to shut down and then restart the IO Control. Taking these actions should result in all attached and configured 82357As to be initialized and to display only the green Ready LED
aIf the blue IO icon is displayed, click the icon and then click Exit. A dialog box explaining the consequences of removing the IO Control appears. Click OK to shut down the IO Control.
bIf the blue IO icon is not displayed, either the icon display has been turned off or the IO Control (and associated iproc82357.exe and iprocsvr.exe) are not active. In this case, select Start Programs Agilent IO Libraries Suite and click IO Control to
IO Control and display the blue IO icon.
NOTE
Rebooting your PC should ALWAYS restart the IO Control and iprocsvr.exe and iproc82357.exe.
Check USB Scanner
In general, USB scanners do not cause problems with the 82357A. However, if you do have problems with 82357A operation and have a scanner installed on your system that uses a USB port, unplug the scanner and then plug the 82357A into the port.
If the 82357A will configure without your scanner attached to your system, the scanner was locking out the 82357A from using the USB bus. In this case, contact your scanner’s manufacturer to request software or firmware updates for the scanner.
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