Warranty Procedures
Parts
•APC warrants the parts of their systems for 1 year from the date of commissioning or 18 months from the ship date. This warranty only covers the cost of the part and not the labor for installation.
•Calls for warranty parts requests need to have specific unit information (serial number, model number, job number) to allow proper identification and processing of the warranty part transaction.
•A purchase order may be required to issue a warranty part(s). An invoice will be sent once the part(s) are shipped to the field. You have 30 days to return the part back to APC. If the parts requested to be returned have not been received after 30 days, the warranty invoice will be outstanding and payment of the invoice will be expected in full.
•Return authorization documentation will be sent with the replacement part. This documentation must be sent back with the defective part to APC for proper identification of the warranty return. Mark the warranty return number on the outside of the package.
•After the part has been received at APC, we will determine the status of the credit based on the findings of the returned part. Parts that are damaged from: lack of maintenance, misapplication, improper installation, shipping damage, and acts of man/nature will not be covered under the parts warranty.
•Any warranty parts request received before 1:00 PM CET will be shipped same day standard ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of the party requesting the part.
•Return freight of warranty parts to APC is the responsibility of the party requesting the part.
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