Troubleshooting Information

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

	Symptom	Solution

	My USB drivers has a yellow	The USB driver was incorrectly installed and should be re-installed:
	exclamation point and doesn’t	• Power up the panel without the USB cable connected to the panel.
	appear to be working.
	appear to be working.	• Plug in the USB cable into the G4 panel. You should see a USB icon

		show up in the System Tray.
		• Double click on the icon to bring up the list of USB devices (you
		should see the "AMX USB LAN LINK" device in the list).
		• If the "Install Driver" dialog doesn't appear automatically, select the
		"Properties" button and then the "Update Driver" button.
		• When the Install Driver dialog does appear, click Next to accept all
		the default prompts.
		• The OS will notify you that the driver you are installing/updating does
		not have a digital signature. This is acceptable, agree to continue the
		installation.
		• After installation is complete, the exclamation point should disappear.

	When using G4 WebControl to	• During a WebControl connection to a target panel you are prompted
	communicate with a target panel, a	with a G4 Authentication dialog which asks you to enter the assigned
	VNC Server dialog appears on my	password for the panel (before gaining access).
	screen.	• If you are ever prompted with a VNC Server dialog, you must enter

		the IP Address of the target panel. This can be found within the
		Setup > Protected Setup > System Settings page.
		- This IP Address of the panel appears within the IP Settings
		section of this page
		• Enter the IP Address and click OK. You will then be prompted with
		the G4 Authentication popup where you must enter the panel’s
		WebControl password.

	While attempting to communicate	• A Green communication icon indicates that a connection has been
	directly with the Virtual Master (on	established to the target Master or target Virtual Master.
	the PC) via a USB connection, I	• Launch NetLinx Studio and configure the Master Connection
	can’t get my communication icon	• Launch NetLinx Studio and configure the Master Connection
	can’t get my communication icon	communication settings for a Virtual Master.
	to turn Green.	communication settings for a Virtual Master.
	to turn Green.	• Navigate to the System Settings page and toggle the Type field to

		USB.
		• Make sure the Type-A USB connector is securely connected to the
		PC.
		• Make sure the panel DOESN’T have the mini-USB connected and
		TURN OFF the panel.
		• Once the panel has turned ON THEN connect the mini-USB to the
		Program Port. The USB icon should appear in your system tray. If it
		doesn’t, refer to the Configure the panel for USB
		communication section on page 56.
		• The panel can take a few minutes to detect the connection to the PC.

10" Modero Widescreen Touch Panels	217

NXD-1000Vi specifications

The AMX NXD-1000Vi is a sophisticated touchpanel designed for a multitude of installation environments, ranging from corporate boardrooms to educational institutions and high-end residential settings. This 10-inch color touchpanel exemplifies advanced technology combined with user-friendly features, making it a popular choice among integrators and end-users alike.

One of the standout features of the NXD-1000Vi is its high-resolution display, which measures 10.1 inches diagonally, providing a crisp and clear visual experience. The capacitive touchscreen allows for seamless navigation, supporting multi-touch gestures similar to those found on modern smartphones and tablets. This intuitive interface enables users to control AV systems, lighting, HVAC, and more with minimal learning curve.

The NXD-1000Vi incorporates advanced technologies such as Wi-Fi connectivity, which enhances flexibility in system design. This wireless capability allows for easy placement of the touchpanel without the constraints of Ethernet cabling, making it suitable for both new installations and upgrades. Additionally, it supports PoE (Power over Ethernet), providing power and data over a single cable, simplifying installation efforts by reducing the number of cables needed.

In terms of processing power, the NXD-1000Vi features rapid response times, ensuring that commands are executed swiftly. Coupled with its user-friendly graphical interface, this touchpanel allows for customization that can adapt to diverse user needs and preferences. It can be programmed to manage various devices and systems, making it a versatile solution for control in various environments.

The touchpanel also supports integrated video capabilities, allowing for the display of video feeds, making it ideal for monitoring and presentation purposes. Furthermore, it includes built-in speakers for audio feedback, enhancing the interactive experience for users.

Durability is a key characteristic of this device, as it is designed to withstand daily use in busy environments. Its sleek design not only looks professional but also ensures that it is easy to clean and maintain. With its robust set of features and adaptability, the AMX NXD-1000Vi stands out as an excellent choice for those looking to enhance their control system with an intuitive and reliable interface.

AMX NXD-1000Vi manual Troubleshooting Information

Models: NXD-1000Vi