AT&T 8000 Meet the Customer Confirm Correct Location, Salesman has told him/her, Customer On you

INSTALLATION STEPS

		I
STEP 1
Meet the Customer - Confirm
Correct Location
	NOTE: See Customer Relations Section - page 2-l.
STEP 2	Make sure that the customer understands what you’re going to do.
Do a Walk-Through with the Customer	Confirm any questionable placements such as keypad height with
	the customer.
	Be sure that the customer is aware of any deviations from what the
	salesman has told him/her.
	Give the customer a copy of the System 8000 Customer Video and
	ask him/her to watch it while you install the system if possible so
	you can answer any questions before you leave.
STEP 3	Look for broken windows, scratched paint, torn wallpaper,

Note any potential problems to the damaged furniture, and other problems that might later he blamed

customer	on you.
	Look for changes that might have occurred since the salesman was
	on the job.
STEP 4	.	Make sure that you have the equipment ready for
Layout the job		installation
		- Unbox the necessary components
		- Lay out your cords and tools
	.	If you use multiple installers,
		assign specific tasks

Specialization speeds up installations, but each installer should know how to do all aspects of the job

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