INSTALLATION STEPS

 

 

I

STEP 1

 

 

 

 

Meet the Customer - Confirm

 

 

 

 

Correct Location

 

 

 

 

 

NOTE: See Customer Relations Section - page 2-l.

 

 

 

 

STEP 2

Make sure that the customer understands what you’re going to do.

Do a Walk-Through with the Customer

Confirm any questionable placements such as keypad height with

 

 

the customer.

 

Be sure that the customer is aware of any deviations from what the

 

salesman has told him/her.

 

Give the customer a copy of the System 8000 Customer Video and

 

ask him/her to watch it while you install the system if possible so

 

you can answer any questions before you leave.

STEP 3

Look for broken windows, scratched paint, torn wallpaper,

Note any potential problems to the damaged furniture, and other problems that might later he blamed

customer

on you.

 

Look for changes that might have occurred since the salesman was

 

on the job.

STEP 4

.

Make sure that you have the equipment ready for

Layout the job

 

installation

 

 

- Unbox the necessary components

 

 

- Lay out your cords and tools

 

.

If you use multiple installers,

 

 

assign specific tasks

Specialization speeds up installations, but each installer should know how to do all aspects of the job

AT&T Proprietary Information 2-9

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AT&T 8000 Meet the Customer Confirm Correct Location, Salesman has told him/her, Customer On you, On the job