CUSTOMER RELATIONS
CUSTOMER SERVICE | Meeting customers’ needs and expectations is what good customer |
| service is all about. |
| Exceeding those expectations is what AT&T is all about. |
| The homeowners you meet have expressed their confidence and |
| trust in your dealership and AT&T by purchasing the Security |
| System 8000. |
| Customers not only expect a good product, they expect excellent |
| customer service. Customer expectations of excellent service |
| include: |
| Getting what they paid for |
| Being treated courteously |
| Receiving prompt and efficient service |
| Being treated as individuals |
| Being treated with respect for |
| their concerns |
| Getting what they want, when they |
| want it |
Professionalism | Customers assume you will provide them with a professional, |
| reliable installation of their home security system. They also |
| presume that you, the installer, are a professional at your trade. |
| There are five key attributes that make up a professional: |
Knowledgc | Knowing your product and using your skills to service their needs. |
Excellent Customer Relationship | Developing a rapport with the customer and satisfying their needs. |
AT&T Proprietary Information
