ATO 360i Appendix B: Technical Support

iSee 360i User’s Manual -67-

Appendix B: Technical Support

To contact ATO’s Technical Support Department:

• Visit our web site (www.isee-ato.com) and choose the

technical support tab.

• Call our toll-free tech support line: 1-866-442-0019.

Call during the following hours:

 Monday - Friday: 10:00 AM - 7:00 PM EST

 Saturday: 10:00 AM - 4:00 PM EST

• Send us e-mail at techsupport@isee-ato.com. Include your

telephone number and the hours during which you can be

reached. Be as detailed as possible in describing your

problem. Please include system configuration, hardware and

software, as well as versions of iSee 360i used.

To return your iSee to ATO, you need an RMA (Returned

Materials Authorization) number. You will need this number

before any ATO iSee can be returned for replacement. When

you have received the number from ATO, write the RMA

number in large bold numbers on the outside of the box, and

ship it to ATO.

Check the iSee to make sure there is no iPod installed. If

possible, pack your iSee in the original box.

If you no longer have the box, we recommend you pay a

packaging store (such as The UPS Store) to ship your iSee. If

you don’t have a packaging store in your area, ask for

packaging pointers when you contact us to get an RMA

number before returning any iSee.