Appendix B: Technical Support

To contact ATO’s Technical Support Department:

Visit our web site (www.isee-ato.com) and choose the technical support tab.

Call our toll-free tech support line: 1-866-442-0019. Call during the following hours:

Monday - Friday: 10:00 AM - 7:00 PM EST

Saturday: 10:00 AM - 4:00 PM EST

Send us e-mail at techsupport@isee-ato.com. Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem. Please include system configuration, hardware and software, as well as versions of iSee 360i used.

Returning Your iSee

To return your iSee to ATO, you need an RMA (Returned Materials Authorization) number. You will need this number before any ATO iSee can be returned for replacement. When you have received the number from ATO, write the RMA number in large bold numbers on the outside of the box, and ship it to ATO.

Packing Your iSee

Check the iSee to make sure there is no iPod installed. If possible, pack your iSee in the original box.

If you no longer have the box, we recommend you pay a packaging store (such as The UPS Store) to ship your iSee. If you don’t have a packaging store in your area, ask for packaging pointers when you contact us to get an RMA number before returning any iSee.

iSee 360i User’s Manual

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ATO 360i user manual Appendix B Technical Support, Returning Your iSee, Packing Your iSee