Distorted Audio
Ensure that speakers are not obscured or damaged at either end of the call. Ensure both ends are not muted. Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly.
Power and Connectivity Issues
If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in the status bar. If the Avaya system is connected to the local network, a green network status icon appears. A yellow or red network status icon indicates a problem with the network connection. Refer to “The Main Screen” on page 8 for a visual depiction and description of the network status icons.
You may need to reboot a system that is not responding to commands from the remote control. To reboot the system, access User Preferences : Diagnostics : System Reboot.
Accessing Administrative Features
You can manage your Avaya video communications system using the remote control or remotely using a web browser, telnet session, or secure shell (ssh) session.
Administration Using the Remote Control
To access administrator preferences for configuring the system using the remote control, follow these steps:
1.From the main screen of the user interface, press the 
button on the remote control to access the System Menu.
2.Select Administrator Preferences and press OK.
3.Enter the administrator password and press OK.
Note: The default administrator password is 1 2 3 4. To change the administrator password, refer to “Changing the Administrator Password” on page 35. If you enter an incorrect password, press the 
button on the remote control to clear the Login Attempt Failed message.
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