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Avaya 1010, 1020 Viewing Recent Configuration Changes, Using Diagnostics Preferences and Tools

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52 Avaya 1010/1020 User Guide

Viewing Recent Configuration Changes

As an aid to troubleshooting issues that you may encounter with your Avaya system or to

quickly access a preference that has been recently changed, view the preferences in

Administrator Preferences : Recent. Preferences that have dependencies on other

preference settings may not appear in Recent.

Note: Upgrading the system software removes all preferences from the Recent screen.

Using Diagnostics Preferences and Tools

Diagnostic preferences and tools that are available to all users include high-definition

camera preferences and a system reboot option. For information about using these

preferences and tools, refer to “Using Camera Diagnostic Preferences” on page 31.

Administrators can access these preferences and tools through User Preferences or

Administrator Preferences : Diagnostics.

Note: In the web administration interface, to view the effect of changes made to camera

diagnostic preferences on the Diagnostics : Cameras page, click Save Changes

and then Refresh.

Diagnostic preferences and tools available only to administrators in Administrator

Preferences : Diagnostics include call counter statistics, color bar settings, and network

utilities.

Using Network Utilities

You can troubleshoot network connection issues with your system using the ping and

traceroute utilities in Administrator Preferences : Diagnostics: Network Utilities. The

ping command tests responsiveness between two devices. The traceroute command tests

responsiveness and traces the path of a packet from one device to the other.

Rebooting the System

The system reboots when you do any of the following:

• Reboot the system (Administrator Preferences or User Preferences : Diagnostics :

System Reboot).

• Reset the system to its default state (Administrator Preferences : System : System

Reset).

• Restore a system configuration using System Restore in the web administration

interface (Preferences : System : System Reset : System Restore).

• Change the VLAN Tag preference (Administrator Preferences : Network : General).

Contents

Main 2Avaya 1010/1020 User Guide Notices Documentation disclaimer Link disclaimer Warranty Avaya 1010/1020 User Guide 3 Copyright Third Party Components Preventing toll fraud Avaya fraud intervention Using Avaya 1010/1020 System Components Page Page Page Navigating the User Interface The Main Screen Page The System Menu Controlling Avaya Video Camera 150s Configuring Avaya Video Camera 150 Presets Managing Near End Video Quality Placing a Call Placing a Call from the REDIAL List Placing a Call from the Directory Manually Dialing a Number from the Main Screen Answering or Rejecting a Call Using System Do Not Disturb Managing a Call Call Status Caller ID Hiding or Showing User Interface Elements Managing Audio Page Managing PIP Managing Video Layout Page Page Controlling a Far End Camera Using Avaya Video Camera 150 Presets During a Call Viewing Call Statistics Ending a Call Managing the REDIAL List Locking and Unlocking Entries in the REDIAL List Removing an Entry from the REDIAL List Adding a REDIAL List Entry to the Directory Managing the Directory Adding an Entry to the Local Directory Copying an Entry from the Corporate to Local Directory Removing an Entry from the Local Directory Editing an Entry in the Local or Directory Troubleshooting Adjusting Room Lighting Camera Issues Using Camera Diagnostic Preferences Display Issues Audio Issues Power and Connectivity Issues Accessing Administrative Features Administration Using the Remote Control Administration from a Web Browser Configuring Security Preferences Changing the Administrator Password Setting the User Password Controlling Remote Administration Specifying a Locally Configured IP Address Configuring Avaya Systems Using DHCP Page Specifying the Hostname and Domain Name Service (DNS) Servers Specifying Network Speed Specifying a VLAN Tag Specifying an NTP Server Restricting Reserved Ports Configuring Quality of Service Configuring Communications Preferences Configuring Dialing Options Receiving Presentations Configuring SIP Settings Configuring System Settings Identifying the System Manually Setting System Date and Time Restoring Default Settings Page Configuring Call Preferences Managing Bandwidth Selecting a Maximum Call Time Controlling REDIAL List Entries and Auto Answer Options Enabling Telepresence Configuring Audio Behaviors Configuring Audio Codec Order Selecting the Active Microphone Testing Primary Audio Output Adjusting Audio Levels Configuring Video Behaviors Controlling Avaya Video Camera 150 Use by Far End Users Locking Avaya Video Camera 150 Presets Controlling Avaya Video Camera 150 Pan Direction Customizing Input Device Names Disabling Access to the Local Directory Populating the Corporate Directory Configuring Auto Discovery Reading from an LDAP Server Configuring Appearance Preferences Video Layout Preferences Configuring Display Preferences Viewing Recent Configuration Changes Using Diagnostics Preferences and Tools Using Network Utilities Rebooting the System Exclusive Web Administration Features Adding or Removing Custom Background Images and Colors Using Advanced Directory Features Saving and Restoring a System Configuration Copying Screen Text to the Clipboard Downloading Call History Managing Calls from the Web Administration Interface Upgrading your System Software Troubleshooting Upgrade Failures Upgrade Error Codes Avaya 1010/1020 User Guide 59 Code Problem Description