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Avaya 1010, 1020 Troubleshooting Upgrade Failures, Upgrade Error Codes

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58 Avaya 1010/1020 User Guide

11. Click Upgrade.

Note: If calls are connected to the system, a dialog appears prompting you to continue

or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active

calls. The upgrade may take several minutes; do not disrupt the upgrade process.

During an upgrade, a status screen appears in the display connected to the system.

Users cannot cancel the screen, and the system rejects incoming calls.

12. A system upgrade status message appears when the upgrade is complete. Close the

status window and close the administrator configuration window.

13. Your system is ready to use. If you selected the Reset to Default State check box in

step 9, you must first reconfigure your system. Refer to the Avaya 1010/1020 Insta llation

Guide for information about initial configuration.

Troubleshooting Upgrade Failures

If attempts to upgrade software for your Avaya system fail, follow these steps:

1. Ensure you have a valid upgrade image.

2. Reboot the system.

3. Attempt the upgrade again.

4. If a second attempt fails, note the error code returned.

5. If problems persist, contact Avaya Technical Services or your Avaya Partner.

Upgrade Error Codes

Following are the error codes you may receive when an upgrade fails.

Code Problem Description

1 Internal error The system is missing critical files.

2 Switch to upgrade failed The command to set the active partition failed.

3 Write failed A write failure occurred during copying of the image to the

upgrade partition. This typically occurs when using an upgrade

image for another Avaya product.

4 Read failed Reading incoming data failed during the uploading of the image.

This typically occurs if the connection is broken during the

upload.

Contents

Main 2Avaya 1010/1020 User Guide Notices Documentation disclaimer Link disclaimer Warranty Avaya 1010/1020 User Guide 3 Copyright Third Party Components Preventing toll fraud Avaya fraud intervention Using Avaya 1010/1020 System Components Page Page Page Navigating the User Interface The Main Screen Page The System Menu Controlling Avaya Video Camera 150s Configuring Avaya Video Camera 150 Presets Managing Near End Video Quality Placing a Call Placing a Call from the REDIAL List Placing a Call from the Directory Manually Dialing a Number from the Main Screen Answering or Rejecting a Call Using System Do Not Disturb Managing a Call Call Status Caller ID Hiding or Showing User Interface Elements Managing Audio Page Managing PIP Managing Video Layout Page Page Controlling a Far End Camera Using Avaya Video Camera 150 Presets During a Call Viewing Call Statistics Ending a Call Managing the REDIAL List Locking and Unlocking Entries in the REDIAL List Removing an Entry from the REDIAL List Adding a REDIAL List Entry to the Directory Managing the Directory Adding an Entry to the Local Directory Copying an Entry from the Corporate to Local Directory Removing an Entry from the Local Directory Editing an Entry in the Local or Directory Troubleshooting Adjusting Room Lighting Camera Issues Using Camera Diagnostic Preferences Display Issues Audio Issues Power and Connectivity Issues Accessing Administrative Features Administration Using the Remote Control Administration from a Web Browser Configuring Security Preferences Changing the Administrator Password Setting the User Password Controlling Remote Administration Specifying a Locally Configured IP Address Configuring Avaya Systems Using DHCP Page Specifying the Hostname and Domain Name Service (DNS) Servers Specifying Network Speed Specifying a VLAN Tag Specifying an NTP Server Restricting Reserved Ports Configuring Quality of Service Configuring Communications Preferences Configuring Dialing Options Receiving Presentations Configuring SIP Settings Configuring System Settings Identifying the System Manually Setting System Date and Time Restoring Default Settings Page Configuring Call Preferences Managing Bandwidth Selecting a Maximum Call Time Controlling REDIAL List Entries and Auto Answer Options Enabling Telepresence Configuring Audio Behaviors Configuring Audio Codec Order Selecting the Active Microphone Testing Primary Audio Output Adjusting Audio Levels Configuring Video Behaviors Controlling Avaya Video Camera 150 Use by Far End Users Locking Avaya Video Camera 150 Presets Controlling Avaya Video Camera 150 Pan Direction Customizing Input Device Names Disabling Access to the Local Directory Populating the Corporate Directory Configuring Auto Discovery Reading from an LDAP Server Configuring Appearance Preferences Video Layout Preferences Configuring Display Preferences Viewing Recent Configuration Changes Using Diagnostics Preferences and Tools Using Network Utilities Rebooting the System Exclusive Web Administration Features Adding or Removing Custom Background Images and Colors Using Advanced Directory Features Saving and Restoring a System Configuration Copying Screen Text to the Clipboard Downloading Call History Managing Calls from the Web Administration Interface Upgrading your System Software Troubleshooting Upgrade Failures Upgrade Error Codes Avaya 1010/1020 User Guide 59 Code Problem Description