Avaya 518-456-804 manual Calling Problems, Telephone Doesn’t Work on

7 If Something Doesn’t WorkQuick Reference Guide

Calling Problems

Calling Problems

Problem...	Check this...
Can’t make outside	Is Forced Account Code Entry assigned to this extension?
calls	Is your dial mode (touch-tone or rotary) incorrect? Use
	Dial Mode (#201) to reset it.
	Has someone changed the Outgoing Call Restriction for
	the extension?
	Did someone lock the extension with Station Lock? Use
	Station Unlock from extension 10 or 11 to unlock it.
	Local telephone company may not be receiving signals
	accurately. If problem is on just one telephone, see
	“Telephone Doesn’t Work” on page 90.
	Too many tip/ring devices may be trying to dial at once.
	Local telephone company line may be faulty; unplug each
	line from its module and test it by using a single-line
	telephone:
	• If the trouble doesn’t occur on the single-line
	telephone, the problem is in your control unit.
	• If the trouble occurs on the single-line telephone,
	switch the line cord and try again. If this doesn’t
	work, call the telephone company.
Can’t make outside	Is Forced Account Code Entry assigned to this extension?
calls from pool	Is your dial mode (touch-tone or rotary) incorrect? Use
buttons on pooled
	Dial Mode (#201) to reset it.
extensions
	Has someone changed the Pool Access Restriction for
	the extension?
	Pool may not be assigned to the extension.
	There may not be enough lines assigned to the pool to
	support the usage.
	One or more local telephone company lines may be faulty;
	test each line from extension 10.

92 Calling Problems