Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a server. This section includes:
●Troubleshooting the installation of the server hardware on page 97
●Troubleshooting the configuration of the server hardware on page 98
●Troubleshooting the installation of the license file and the Avaya authentication file on page 100
Troubleshooting the installation of the server hardware
.
Problem | Possible solution | |
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|
No power to the | ● | Ensure that the UPS is plugged into the outlet. |
UPS | ● | Ensure that the outlet has power. |
| ||
| ● For other solutions, see the user guide for the UPS. | |
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|
|
No power to the | ● | Ensure that the Ethernet switch is plugged into the UPS or the outlet. |
Ethernet switch | ● | Ensure that the UPS or outlet has power. |
| ||
| ● For other solutions, see the user guide for the Ethernet switch. | |
|
|
|
No power to the | ● | Ensure that the server is plugged into the UPS. |
server | ● | Ensure that the UPS has power. |
| ||
| ● Push the power button on the front of the server. | |
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|
|
The servers are | ● | Make sure you are using a |
not shadowing | ● | Make sure fiber optic cable is plugged in correctly, RX to TX and TX |
|
| to RX. |
|
|
|
The IPSI LEDs | ● | Ensure that the IPSIis in the correct slot. Use slot 1 for the G650 |
flash |
| Media Gateway, slot 2 for the G600 Media Gateway, and the |
|
| |
| ● Ping the IPSI from server. | |
| ● Ping the server from the IPSI. | |
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Installing and Configuring the Avaya | January 2008 97 |
