Avocent DM2000 Appendix B: Technical Support

Appendices 45

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you

encounter with your Avocent product. If an issue should develop, follow the steps below for the

fastest possible service.

To resolve an issue:

1. Check the pertinent section of this manual to see if the issue can be resolved by following the

procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge base or use the

online service request.

3. Call the Avocent Technical Support location nearest you.

Contents

Main Page Page Page Table of Contents TABLE OF CONTENTS Page Page Page Page Page List of Tables LIST OF TABLES Page Product Overview Features and Benefits System Components Supported Units Target Device Explorer Window Using the side navigation bar Displaying pages Refreshing a window Using keyboard commands Internet Explorer Considerations Firewalls Page Hardware Installation and Setup Safety Precautions Rack Mount Safety Considerations Cabling Installation, Maintenance and Safety Tips Management Appliance Configuration Chapter 2: Hardware Installation and Setup 9 Installing the Management Appliance Using the serial port to configure the IP addresses of the Management Appliance Page Page Managing Units Accessing the Management Appliance Web Interface Units View Windows Types of Units View windows Accessing Units View windows Units View windows fields Unit Overview windows Adding Units Adding a single appliance Adding units from a range of IP addresses Adding Units on an IP Subnet Deleting Units Managing units Viewing Unit Overview Information Changing Unit Properties Configuring Network Settings for an ECMS Transmitter or Receiver Authentication Server Settings Viewing Version Information Rebooting a unit Enabling Auto-Login Mode for an ECMS Receiver Setting the Operating Mode for an ECMS Receiver Managing Firmware Upgrades Active Media Sessions All active media sessions Performing a Forced Log-Out Department and Location Groups Page Page Managing Users User Accounts Windows Adding User Accounts Deleting User Accounts Enabling and Disabling User Accounts Managing User Accounts Viewing User Account Overview Information User Access Configurations User Passwords Editing User Account Restrictions User Account restrictions User Contact Details User Authentication Services Page Advanced Operations ECMS Transmitter Pooling Backup and Restore Management Appliance Upgrade Firmware Management Page Events and Event Logs Event Severity and Categories Event severity Event categories Displaying the Event Log Changing the Event Log Retention Period Creating an Event Log .csv File Page Page 44 Emerge TM DM2000 Desktop Manager - Installer/User Guide Appendix A: Technical Specifications Appendix B: Technical Support Page License Information 48 EmergeTM DM2000 Desktop Manager - Installer/User Guide License Information 49