DIFFICULTY

SUGGESTIONS

Scanning Difficulties

 

 

 

TWAIN errors appear while

Make sure the Brother TWAIN driver is selected as the primary source.

scanning.

In PaperPort®, click Scan in the File menu and select the Brother

 

TWAIN driver.

 

 

Software Difficulties

 

 

 

Cannot perform ‘2 in 1 or 4 in 1’

Check that the paper size setting in the application and in the printer

printing.

driver are the same.

 

 

Cannot print when using

Try to reduce the print resolution.

Adobe Illustrator.

 

 

 

When using ATM fonts, some

If you are using Windows® 95/98/98SE/Me, select ‘Printer Settings’ from

characters are missing or

the ‘Start’ menu. Select the properties of the ‘Brother DCP-8020 or

some characters are printed in

DCP-8025D (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab.

their place.

Select ‘RAW’ from ‘Spool Data Format.’

 

 

“Unable to write to LPT1” or

1. Make sure the DCP is on (plugged into the AC power outlet) and

“LPT1 already in use” Error

turned the power switch on. and that it is connected directly to the

Message appears.

computer using the bundled IEEE-1284 bi-directional parallel cable.

 

The cable must not go through another peripheral device (such as a

“MFC is Busy” or “MFC

Zip Drive, External CD-ROM Drive, or Switch box).

Connect Failure” Error

2. Make sure the DCP is not displaying an error message on the LCD

Message appears.

Display.

 

 

3. Make sure no other device drivers, which also communicate through

 

the parallel port, are running automatically when you boot up the

 

computer (such as, drivers for Zip Drives, External CD-ROM Drive,

 

etc.) Suggested areas to check: (Load=, Run=command lines in the

 

win.ini file or the Statup Group)

 

4. Check with you computer manufacturer to confirm that the computer’s

 

parallel port settings in the BIOS are set to support a bi-directional

 

machine; i.e. (Parallel Port Mode – ECP)

 

 

“MFC Connect Failure”

If the DCP is not connected to your PC and you have loaded the Brother

 

software, the PC will show ‘MFC Connect Failure’ each time you restart

 

Windows®. You can ignore this message or you can turn it off as follows.

 

Double-click “\tool\RmRunOff.REG” from the supplied CD-ROM.

 

The Scan key on the DCP’s control panel will not work unless you restart

 

your PC with the DCP connected. To turn it back on, Double-click

 

“\tool\RmRunOn.REG” from the supplied CD-ROM.

 

 

Paper Handling Difficulties

 

 

 

The DCP does not load paper.

Check to see if the Check Paper or Paper Jam message appears on

The LCD shows Check

the LCD. If it is empty, load a new stack of paper into the paper tray. If

Paper or Paper Jam.

there is paper in the paper tray, make sure it is straight. If the paper is

 

curled, you should straighten it. Sometimes it is helpful to remove the

 

paper, turn the stack over and put it back into the paper tray. Reduce the

 

amount of paper in the paper tray, and then try again. Check that the

 

manual feed mode or MP tray or MP mode is not selected in the printer

 

driver.

 

 

The DCP does not feed paper

Reinsert the paper firmly, load one sheet at a time. Make sure that

from the manual feed tray.

manual feed mode or MP mode is selected in the printer driver.

 

 

How can I load envelopes?

You can load envelopes from the manual feed or MP tray. Your

 

application software must be set up to print the envelope size you are

 

using. This is usually done in the Page Setup or Document Setup menu

 

of your software. Refer to your software application manual.

 

 

What paper can I use?

You can use plain paper, envelopes, transparencies and labels that are

 

made for laser machines. (For information on paper you can use, see

 

Printer operation keys on page 6-16.)

 

 

How can I clear paper jams?

See Paper jams on page 14-5.

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 12