If you are having difficulty with your DCP

If the copy looks good, the problem is probably not your DCP. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing

 

 

 

Condensed print and

If the copy looks bad, clean the scanner area. If there is still problem, call

horizontal streaks or the top

Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER

and bottom of sentences are

(in Canada) or (514) 685-6464 (in Montreal) or your dealer for service.

cut off.

 

 

 

Poor quality print.

See Improving the print quality on page 14-14.

 

 

Vertical black lines.

Your DCP’s primary corona wire for printing may be dirty. Clean your

 

primary corona wire (see Cleaning the drum unit on page 14-23). If the

 

problem continues, call Brother Customer Service at

 

1-800-284-4329 (In USA), 1-877-BROTHER (In Canada) or

 

(514) 685-6464 (In Montreal).

 

 

Copy Quality Difficulties

 

 

 

Vertical streaks appear in

Sometimes you may see vertical streaks on your copies. Either the

copies.

scanner or the primary corona wire for printing is dirty. Clean them both.

 

(See Cleaning the scanner on page 14-21 and Cleaning the drum unit

 

on page 14-23.)

 

 

Printer Difficulties

 

 

 

The DCP does not print.

Check the following:

 

• The DCP is plugged in and the power switch is turned On. (See Quick

 

Setup Guide on page 5.)

 

• The toner cartridge and drum unit are installed properly. (See

 

Replacing the drum unit on page 14-30.)

 

• The interface cable is securely connected between the DCP and

 

computer. (See Quick Setup Guide.)

 

• Check to see if LCD is showing an error message. (See Error

 

messages on page 14-1.)

 

 

The DCP prints unexpectedly

Reset the DCP or turn it off and then on again. Check the primary

or it prints garbage.

settings in your application software to make sure it is set up to work with

 

your DCP.

 

 

The DCP prints first couple of

Your computer is not recognizing the printer’s input buffer full signal.

pages correctly, then some

Please make sure to connect the DCP cable correctly.

pages have text missing.

 

 

 

The DCP cannot print full

Reduce the printing resolution. Reduce the complexity of your

pages of a document.

document and try again. Reduce the graphic quality or the number of

Out of Memory message

font sizes within your application software.

occurs.

 

 

 

My headers or footers appear

Most laser printers have a restricted area that will not accept print.

when I view my document on

Usually these are the first two lines and last two lines, leaves 62

the screen but do not appear

printable lines. Adjust the top and bottom margins in your document to

when I print them.

allow for this.

 

 

14 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE