14 Troubleshooting and routine maintenance
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the DCP. Calls must be made from within that country.
Error messages
As with any sophisticated office product, errors may occur. If this happens, your DCP identifies the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only).
In USA only:
ERROR MESSAGES
ERROR | CAUSE | ACTION | |
MESSAGE |
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Change Drum | The drum unit is near the end of its life. | Use the drum unit until you have a | |
Soon |
| print quality problem; then replace | |
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| the drum unit with a new one. |
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| The drum counter was not reset. | 1. Open the front cover, and then |
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| press Clear/Back. |
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| 2. Press 1 to reset. |
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Check | The originals were not inserted or fed | ||
Original | properly, or original scanned from ADF was |
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| longer than about 36 inches (90cm). |
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Check Paper | The DCP is out of paper or paper is not | Refill the paper in the paper tray or | |
Check Paper #1 | properly loaded in the paper tray. | MP tray. | |
Check Paper #2 |
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| Remove the paper and load it again. |
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Check Paper MP | Paper in the MP tray runs out. | Reload paper. (See To load paper or | |
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Check Paper | When you see this error, the paper in the paper | Load the appropriate size paper or | |
Size | tray does not match the paper size you set in | change the default Paper Size | |
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| Menu, 1, 2. | setting. |
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14 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE