Brother FAX 1920CN

14 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Attach the yellow protecti ve bar.

Remove the paper tray and output paper support, ADF

Document Output support an d ADF Document support. If your

machine is a fax model, remove the han dset and handset curled

cord.

Wrap the machine in the bag and pl ace it in the original carton

with the original packing material.

If you are packing the machine for the Brother Exchange

Service, keep these items and return only the machine.

Protective Yellow Bar

Contents

Main If you need to call Customer Service www.registermybrother.com Brother numbers Register your product Frequently asked questions (FAQs) For Customer Service Brother fax back system (U SA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice iv Brother One Year Limited Warranty and Replacement Service (USA only) v Brother One Year Limited Warranty and Replacement Service (USA only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page Page Page Page Using this Guide Finding information Symbols used in this Guide Introduction Page Control panel overview 1 One-Touch keys 2 Shift 3 Photo key: 4 Message Center keys 5 Copy keys 0 On/Off A Navigation keys: B Mode keys: C Liquid Crystal Display (LCD) D Ink/Reports (FAX-1920CN only) Turning the machine on and off On/Off About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Start ECM (Error Correction Mode) Connecting the machine Connecting an external telephone Connecting an external teleph one answering device (TAD) Sequence Connections Recording outgoing message (OGM) on an external TAD Special line considerations Roll over phone line s Two-line phone system Converting telephone wall outlets Installing machine, external two-line TAD and two-line telephone Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line Load originals Using the automatic docum ent feeder (ADF) Loading originals and paper Page About paper Handling and using special paper Recommended paper Paper capacity of the paper tray Paper specifications for the paper tray Paper capacity of the output paper support Printable area Page Page User-friendly programming Menu table Memory storage On-screen programming Navigation keys .... ON-SCREEN PROGRAMMING 3 - 3 3 - 4 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 5 3 - 6 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 7 3 - 8 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 9 3 - 10 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 11 3 - 12 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 13 Initial Setup Setting the Date and Time Getting started Setting the Station ID Page Setting Tone and Pulse dialing mode General Setup Setting the Mode Timer (MFC-3320CN only) General Setup Setting the Mode Timer (FAX-1920CN only) Setting the Paper Ty pe Setting the Paper Size (FAX-1920CN only) Setting the Paper Size (MFC-3320CN only) Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Setting the Handset Volume (FAX-1920CN only) Choosing the Handset V olume (For Volume Amplify) (FAX-1920CN only) Setting Volume Amplify (FAX-1920CN only) Turning on Automatic Daylight Savings Time On/Off Setting 5 - 1 SETUP RECEIVE Basic receiving operations Choosing the Receive Mode (MFC-3320CN only) * In Fax/Tel mode you must set th e Ring Delay and F/T Ring Tim e. Setup Receive Page 5 - 3 SETUP RECEIVE Choosing the Receive Mode (FAX-1920CN only) ON To select or change your Receive Mode Setting the Ring Delay Setting Toll Saver (FAX-1920CN Only) Setting the F/T Ring Time (Fax/Tel mode only) Setting the Fax/Tel Announcement (FAX-1920CN only) Easy Receive (MFC-3320CN only) Easy Receive (FAX-1920CN only) Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end o f a conversation (FAX-1920CN Only) Printing a fax from the m emory Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Using a cordless external ha ndset Changing the remote c odes Polling Telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the Distinctive Ring pattern Very important! Page Caller ID Viewing Caller ID List Menu/Set Printing Caller ID List Call Waiting Caller ID (FAX-1920CN only) Setup Send How to fax Enter Fax mode How to dial Manual dialing One-Touch dialing Speed-Dialing Search Page Page Page Basic sending operations Sending faxes using multiple se ttings Fax Resolution Manual and automatic fax R edial Color fax transmission Dual Access (Not available f or color faxes) Real Time Transmission Checking job status Canceling a job while scanning, dialing and sending the original Canceling a scheduled job Advanced sending operations Broadcasting (Not availa ble for color faxes) Page Delayed Fax (Not available f or color faxes) Setting up Polled Transmit (Not available for color faxe s) Delayed Batch Transmission (Not available for color faxes) Storing numbers for easy dialing Storing One-Touch Dial numbers Quick-Dial numbers and dialing options Page Storing Speed-Dial numbers Changing One-Touch and S peed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialing options Access codes and credit card numbers Pause Fax Redial Redial/Pause Tone or Pulse Telephone (voice) operation (FAX-1920CN only) How to dial Making a telephone call Hold (FAX-1920CN only) Fax Forwarding/Paging Remote Fax Options Programming your pa ger number Setting Fax Storage Backup Print Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Page Page Page Message Center mode Setting up the Message Cen ter Message Center (FAX-1920CN only) Recording Message Center O utgoing Message Activating Message Center mode Message indicator Playing voice messages # Printing a fax message Erasing incoming messages Setting Maximum Time for incoming messages ICM Recording Monitor Recording a conversation Stop/Exit Record Fax/Tel Outgoing Announcement (F/T OGM) Machine settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Making a single copy Making multiple copies Out of Memory message Page Quality Options Use the Options key to set the following copy settings only for the next copy. Page Paper Type Page Page Page Page Changing the default copy settings Copy Quality Brightness Color Adjustment Legal limitations Introduction PhotoCapture Center requirements Walk-Up PhotoCapture Center (MFC-3320CN only) Basic flow PhotoCapture key lights. (See Getting started on page 12-3.) Menu/Set Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing image s Number of Copies DPOF printing Changing the default settings Print Quality Paper & Size Brightness Color enhancement (True2Lif e) Cropping Understanding the Error Messages Using PhotoCapture Center from your PC Using PhotoCapture Center for scanning originals Important information Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Important Industry Canada Complian ce Statement (Canada only) LAN connection International ENERGY STAR Compliance Statement Important safety instructions Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 14 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 3 Page Page Page Page 14 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 9 14 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to improve print quality Cleaning the print head Print Quality Check Page Page Checking the ink volume Packing and shipping the ma chine Page Page Routine maintenance Cleaning the scanner Cleaning the machine printer platen Replacing the ink cartridg es Page Page G Glossary Page Start Page Page Page S Product description General Specifications Print media Copy PhotoCapture Center (MFC-3320CN only) Fax Scanner (MFC-3320CN only) Mac OS X scanning is supported in Mac OS X 10.2.1 or greater. Printer http://solutions.brother.com S - 7 SPECIFICATIONS Interfaces Computer requirements USB A Standard Universal Serial Bus cable that is not longer than 6 feet (2.0m). Operating System. Network Remote Setup not supported in Mac *1 Consumable items Network (LAN) Index A B C D E F G H I J L O P Q R S T V W REMOTE RETRIEVAL ACCESS CARD (MFC-3320CN ONLY) R - 1 Remote Retrieval Access card (MFC-3320CN only) CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . . Remote Retrieval Acces s card (FAX-1920CN only) Retrieve a Fax Change Paging/Fax Forwarding Setting Play/Record Outgoing Message Erase All Messages R - 4 Exit Remote Retrieval Using Remote Access Code Change Receive Mode 9 8 Page Visit us on the World Wide Web http://www.brother.com