Brother MCF-J285DW, MFC-J285DW Receiving Faxes

	Troubleshooting
Receiving Faxes
Difficulty	Suggestions
Cannot receive a fax.	Press Hook in Fax mode to make sure your machine has a dial tone. If you hear
	static or interference on your fax line, call your local telephone provider.
	Check all line cord connections. Make sure the telephone line cord is plugged into
	the telephone wall jack and the LINE jack inside the machine. If you subscribe to
	DSL, VoIP or MagicJack services, call your service provider for connection
	instructions. To lower the modem speed and turn off ECM (error correction mode),
	see Telephone line interference / VoIP on page 92.
	Make sure the machine is in the correct Receive Mode. This is determined by the
	external devices and telephone subscriber services you have on the same line as
	the Brother machine. (See Choose the correct Receive Mode on page 28.)
	If you have a dedicated fax line and want your Brother machine to automatically
	answer all incoming faxes, select Fax Only mode.
	If your Brother machine shares a line with an external answering machine, select
	External TAD mode. In External TAD mode, your Brother machine will
	automatically receive incoming faxes and voice callers will be able to leave a
	message on your answering machine.
	If your Brother machine shares the line with a Voice Mail subscriber service, see
	Voice Mail on page 33.
	If your Brother machine is on a line with the Distinctive Ring subscriber service,
	see Distinctive Ring on page 34.
	If your Brother machine shares a line with other telephones and you want it to
	automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
	mode, your Brother machine will automatically receive faxes and produce a
	pseudo/double-ring to alert you to answer voice calls.
	If you do not want your Brother machine to automatically answer incoming faxes,
	select Manual mode. In Manual mode, you must answer every incoming call and
	activate the machine to receive faxes.
	Another device or service at your location may be answering the call before your
	Brother machine answers. To test this, lower the Ring Delay setting:

If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay

to 1 ring. (See Ring Delay on page 31.)	B
 If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.

If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting. Have someone send you a test fax:

If you received the test fax successfully, your machine is operating correctly. Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.

87