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Brother MCF-J285DW, MFC-J285DW If you are having difficulty with your machine, Printing Difficulties

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Troubleshooting

If you are having difficulty with your machine

NOTE

•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

•If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself.

•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing Difficulties

Difficulty	Suggestions
No printout.	Check that the correct printer driver has been installed and chosen.

	Check to see if the Touchscreen is showing an error message.
	(See Error and maintenance messages on page 65.)

	Make sure that the machine is online.

(Windows® XP and Windows Server® 2003)

Click Start/Printers and Faxes. Right-clickBrother MFC-XXXX Printer (where

XXXXis your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows Vista® and Windows Server® 2008)

Click

/Control Panel/Hardware and Sound/Printers. Right-click

Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows® 7 and Windows Server® 2008 R2)		B
Click	/Devices and Printers. Right-clickBrother MFC-XXXX Printer (where

XXXXis your model name) and choose See what’s printing. Click Printer and make sure that Use Printer Offline is unchecked.

(Windows® 8 and Windows Server® 2012)

Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the

Hardware and Sound (Hardware) group, click View devices and printers. Right-clickBrother MFC-XXXX Printer (where XXXX is your model name) and select See what’s printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges on page 55.)

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Contents

Page Please complete the following information for future reference: Model Number: MFC-J285DW Serial Number: Date of Purchase: Place of Purchase: Brother numbers Ordering accessories and supplies Description Item Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Settings and features tables Specifications Index (Advanced User’s Guide) Page Using the documentation Accessing Brother Utilities (Windows® 8) Accessing the Advanced User’s Guide and Software and Network User’s Guide Top Menu d Click User’s Guides PDF/HTML documents (Macintosh) How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview 2Touchpanel: Back Cancel Shortcut Dial Pad 4Power On/Off 1Ink 2Fax 3Copy 4Settings IMPORTANT Shortcut Settings Page Loading paper and other print media Page Page About envelopes Loading envelopes IMPORTANT2 Reverse Print Reverse page orientation Cut-SheetPaper Envelopes Paper settings Acceptable paper and other print media Paper capacity of the output paper tray cover Paper type and size for each operation Paper Size Usage Fax Copy Paper weight, thickness and capacity Weight Thickness No. of sheets How to load documents Document Size How to send a fax e f g h On+Image Off Off+Image Receive Modes To set the Receive Mode, follow the instructions: Using Receive Modes Receive Mode settings Off Telephone services What does your telephone company's “Distinctive Ring” do What does Brother's “Distinctive Ring” do Do you have Voice Mail However, the Before you choose the ring pattern to register call your telephone company and ask for one that is shown Registering the Distinctive Ring pattern Very Important Turning off Distinctive Ring LINE Connecting an external TAD (telephone answering device) external •If you subscribe to your telephone company's Distinctive Ring service: •If you do not subscribe to the Distinctive Ring service: Start External and extension telephones Using extension telephones # 5 Using an external telephone (connected to the EXT. jack of the machine) If you answer a call and no one is on the line: Fax Receive Code Changing the remote codes How to dial Storing numbers Page How to copy Copy options Page Printing a document Before scanning Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) Browse Document Size File Scan How to change the machine’s SCAN mode settings for PDF scanning Page Page Replacing the ink cartridges Page Page Cleaning and checking the machine Page Page c d e f g h Setting the date and time Identifying your problem Page Error and maintenance messages Page Page Page Page is in process: Page Page Transferring faxes to another fax machine Transferring faxes to your PC MFL-Pro Suite PC-FAX d e f Page Page Page Page Additional paper jam clear operations Page If you are having difficulty with your machine Printing Difficulties (continued) Print Quality Difficulties Print Quality Difficulties (continued) Paper Handling Difficulties Paper Handling Difficulties (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Network Difficulties (continued) Data Entry Difficulties Page Machine Information c d e f g h Using the Settings Tables Memory Storage Settings tables (Settings) Page Page Page Page Page Settings Page Features tables Fax Page (Copy) Page (Scan) Options (for Scan to File, Scan to email and Scan to Image) Options (for Scan to OCR) Web Ink (Wi-FiSetup) Entering Text General Dimension Weight Noise Level Sound Pressure Temperature Print media Fax Copy Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Page Page Visit us on the World Wide Web http://www.brother.com