Scanning Difficulties

Difficulty

Suggestions

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in

starting to scan. (Windows®)

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

 

Scan Settings, Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is chosen as the primary source.

starting to scan. (Macintosh)

In PageManager, click File, Select Source and choose the Brother TWAIN driver.

 

You can also scan documents using the ICA Scanner Driver.

 

For more information, see Software and Network User’s Guide: Scan Using Apple

 

Image Capture (ICA Driver).

 

 

OCR does not work.

Try increasing the scanner resolution.

 

(Macintosh)

 

Make sure you have finished downloading and installing Presto! PageManager

 

from:

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg

 

 

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

(Windows®)

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

“Device Busy”

Make sure the machine is not showing an error message on the Touchscreen.

 

 

Network Difficulties

Difficulty

Suggestions

Cannot print over the network.

Make sure that your machine is powered on and is online and in Ready mode.

 

Print a Network Configuration list (See Advanced User’s Guide: Reports.) and

 

check the current Network settings printed in this list.

 

If you are using a wireless connection or are having Network problems,

 

see Software and Network User’s Guide: Troubleshooting.

 

 

The network scanning feature does

(Windows®)

not work.

It is necessary to configure the third-party Security/Firewall Software to allow

 

 

Network scanning. To add port 54925 for Network scanning, enter the information

 

below:

 

In Name: Enter any description, for example Brother NetScan.

 

In Port number: Enter 54925.

 

In Protocol: UDP is selected.

 

Please refer to the instruction manual that came with your third-party

 

Security/Firewall Software or call the software manufacturer.

 

(Macintosh)

 

Select Other from the Model drop-down list in the main screen of ControlCenter2.

 

In the Device Selector window, make sure Network is selected in the

 

Connection Type, and then click Browse. Reselect your network machine, and

 

press OK.

 

 

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