Troubleshooting

Print Quality Difficulties

 

 

 

 

 

 

Difficulty

Suggestions

 

Poor print quality.

Check the print quality. (See Checking the print quality on page 59.)

 

 

 

Make sure that the Media Type setting in the printer driver or the Paper Type

 

setting in the machine’s menu matches the type of paper you are using.

 

(See Paper Type on page 18.)

 

 

For more information, see Software and Network User’s Guide: Change the Media

 

Type (Windows®) or Change the Media Type (Macintosh).

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

The expiration date written on the cartridge package has passed. (Genuine

 

Brother Innobella™ ink cartridges stay usable for up to two years if kept in their

 

original packaging.)

 

 

The ink cartridge has been in your machine for over six months.

 

The ink cartridge may not have been stored correctly before use.

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother

 

supplies may affect the print quality, hardware performance, and machine

 

reliability.

 

 

 

 

 

Make sure you are using one of the recommended types of paper.

 

(See Acceptable paper and other print media on page 19.)

 

 

 

The recommended environment for your machine is between 68 °F to 91 °F

 

(20 °C to 33 °C).

 

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 58.)

or graphics.

 

 

 

Make sure you are using Genuine Brother Innobella™ Ink.

 

 

 

 

 

Try using the recommended types of paper.

 

 

(See Acceptable paper and other print media on page 19.)

 

 

 

To prolong print head life, provide the best ink cartridge economy and maintain

 

print quality, we do not recommend frequently unplugging the machine and/or

 

leaving the machine unplugged for extended periods of time. We recommend

 

using

to power down the machine. Using

allows minimal power to the

 

machine ensuring periodic cleanings of the print head occur.

 

 

B

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 58.)

Make sure you are using Genuine Brother Innobella™ Ink.

To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

 

using

to power down the machine. Using

allows minimal power to the

 

machine ensuring periodic cleanings of the print head occur.

 

 

Characters and lines are blurred.

Check the print alignment. (See Checking the print alignment on page 61.)

 

 

Printed text or images are skewed.

Make sure the paper is loaded correctly in the paper tray and the paper guides are

 

adjusted correctly. (See Loading paper and other print media on page 12.)

 

 

 

 

Make sure the Jam Clear Cover is closed correctly.

 

 

 

 

Smudge or stain at the top center of

Make sure the paper is not too thick or curled.

 

the printed page.

(See Acceptable paper and other print media on page 19.)

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