Brother MCF-J285DW, MFC-J285DW 80

Error Message	Cause		Action
Cannot Detect	You installed a new ink cartridge too		Take out the new ink cartridge and
	quickly and the machine did not		reinstall it slowly and firmly until it
	detect it.		latches. (See Replacing the ink
			cartridges on page 55.)
	An ink cartridge is not installed		cartridges on page 55.)
	An ink cartridge is not installed
	correctly.

	If you are not using Genuine Brother		Use a new Genuine Brother
	Innobella™ ink, the machine may not		Innobella™ Ink Cartridge. If the error
	detect the ink cartridge.		is not cleared, call Brother Customer
			Service.

	The ink cartridge must be replaced.		Replace the ink cartridge with a new,
			genuine Brother ink cartridge.

	A used ink cartridge was reinstalled.		Remove the used ink cartridge and
			install a new one.

	The new ink cartridge has an air		Slowly turn the ink cartridge so that
	bubble.		the ink supply port is pointing
			downward, and then reinstall the
			cartridge.

Cannot Detect Ink	If you are not using Genuine Brother		Use a new Genuine Brother
	Innobella™ ink, the machine may not		Innobella™ Ink Cartridge. If the error
	detect the ink volume.		is not cleared, call Brother Customer
			Service.

Cannot Print	One or more of the ink cartridges		Replace the ink cartridges. (See
Replace Ink	have reached the end of their life. The		Replacing the ink cartridges
Replace Ink	machine will stop all print operations.		on page 55.)
	While memory is available, black &
	white faxes will be stored in the
	memory. If a sending machine has a
	color fax, the machine's “handshake”
	will ask that the fax be sent in black &
	white. If the sending machine has the
	ability to convert it, the color fax will
	be stored in the memory as a black &
	white fax.

Comm.Error	Poor telephone line quality caused a		Send the fax again or connect the
	communication error.		machine to another telephone line. If
			the problem continues, call the
			telephone company and ask them to
			check your telephone line.

Cover is Open	The scanner cover is not locked in the		Lift the scanner cover, and then close
	closed position.		it again.
			Make sure the telephone line cord
			and USB cable (if used) have been
			guided correctly through the cable
			channel and out the back of the
			machine.

	The ink cartridge cover is not locked		Firmly close the ink cartridge cover
	in the closed position.		until it locks into place.

66

Contents

Page Please complete the following information for future reference: Model Number: MFC-J285DW Serial Number: Date of Purchase: Place of Purchase: Brother numbers Ordering accessories and supplies Description Item Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Settings and features tables Specifications Index (Advanced User’s Guide) Page Using the documentation Accessing Brother Utilities (Windows® 8) Accessing the Advanced User’s Guide and Software and Network User’s Guide Top Menu d Click User’s Guides PDF/HTML documents (Macintosh) How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview 2Touchpanel: Back Cancel Shortcut Dial Pad 4Power On/Off 1Ink 2Fax 3Copy 4Settings IMPORTANT Shortcut Settings Page Loading paper and other print media Page Page About envelopes Loading envelopes IMPORTANT2 Reverse Print Reverse page orientation Cut-SheetPaper Envelopes Paper settings Acceptable paper and other print media Paper capacity of the output paper tray cover Paper type and size for each operation Paper Size Usage Fax Copy Paper weight, thickness and capacity Weight Thickness No. of sheets How to load documents Document Size How to send a fax e f g h On+Image Off Off+Image Receive Modes To set the Receive Mode, follow the instructions: Using Receive Modes Receive Mode settings Off Telephone services What does your telephone company's “Distinctive Ring” do What does Brother's “Distinctive Ring” do Do you have Voice Mail However, the Before you choose the ring pattern to register call your telephone company and ask for one that is shown Registering the Distinctive Ring pattern Very Important Turning off Distinctive Ring LINE Connecting an external TAD (telephone answering device) external •If you subscribe to your telephone company's Distinctive Ring service: •If you do not subscribe to the Distinctive Ring service: Start External and extension telephones Using extension telephones # 5 Using an external telephone (connected to the EXT. jack of the machine) If you answer a call and no one is on the line: Fax Receive Code Changing the remote codes How to dial Storing numbers Page How to copy Copy options Page Printing a document Before scanning Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) Browse Document Size File Scan How to change the machine’s SCAN mode settings for PDF scanning Page Page Replacing the ink cartridges Page Page Cleaning and checking the machine Page Page c d e f g h Setting the date and time Identifying your problem Page Error and maintenance messages Page Page Page Page is in process: Page Page Transferring faxes to another fax machine Transferring faxes to your PC MFL-Pro Suite PC-FAX d e f Page Page Page Page Additional paper jam clear operations Page If you are having difficulty with your machine Printing Difficulties (continued) Print Quality Difficulties Print Quality Difficulties (continued) Paper Handling Difficulties Paper Handling Difficulties (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Network Difficulties (continued) Data Entry Difficulties Page Machine Information c d e f g h Using the Settings Tables Memory Storage Settings tables (Settings) Page Page Page Page Page Settings Page Features tables Fax Page (Copy) Page (Scan) Options (for Scan to File, Scan to email and Scan to Image) Options (for Scan to OCR) Web Ink (Wi-FiSetup) Entering Text General Dimension Weight Noise Level Sound Pressure Temperature Print media Fax Copy Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Page Page Visit us on the World Wide Web http://www.brother.com