Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Ink low

One or more of the ink cartridges are

Order a new ink cartridge. You can

 

 

near the end of their life. If one of the

continue printing until the

 

 

color ink cartridges is near the end of

Touchscreen shows

 

 

its life and someone is sending you a

Cannot Print. (See Ordering

 

 

color fax, your machine’s

accessories and supplies on page ii

 

 

“handshake” will ask that the fax be

and Replacing the ink cartridges

 

 

sent in black & white. If the sending

on page 55.)

 

 

machine has the ability to convert it,

 

 

 

the color fax will be printed at your

 

 

 

machine as a black & white fax.

 

 

 

 

 

 

Low Temperature

The room temperature is too low.

After warming the room, allow the

 

 

 

machine to warm up to room

 

 

 

temperature. Try again later.

 

 

 

 

 

No Caller ID

There is no incoming call history. You

If you want to use the Caller ID

 

 

did not receive calls or you have not

feature, call your telephone company.

 

 

subscribed to the Caller ID service

(See Advanced User’s Guide: Caller

 

 

from your telephone company.

ID.)

 

 

 

 

 

No Ink Cartridge

An ink cartridge is not installed

Take out the new ink cartridge and

 

 

correctly.

re-install it slowly and firmly until it

 

 

 

latches. (See Replacing the ink

 

 

 

cartridges on page 55.)

 

 

 

 

 

No Paper Fed

The machine is out of paper or paper

Do one of the following:

 

 

is not correctly loaded in the paper

Refill the paper tray, and then

 

 

tray.

 

 

press OK on the Touchscreen.

 

 

 

 

 

 

Remove and reload the paper,

 

 

 

then press OK on the

 

 

 

Touchscreen. (See Loading

 

 

 

paper and other print media

 

 

 

on page 12.)

 

 

 

 

 

 

The paper tray was not fully inserted.

Remove the paper tray and re-install

 

 

 

it until it locks into place, and then

 

 

 

press OK on the Touchscreen.

B

 

Paper dust has accumulated on the

Clean the paper pick-up rollers.

 

surface of the paper pick-up rollers.

(See Advanced User’s Guide:

 

 

 

Cleaning the paper pick-up rollers.)

 

 

 

 

 

 

The Jam Clear Cover is not closed

Make sure the Jam Clear Cover is

 

 

correctly.

closed evenly at both ends. (See

 

 

 

Printer jam or paper jam on page 75.)

 

 

 

 

 

 

The paper is jammed in the machine.

Remove the jammed paper. (See

 

 

 

Printer jam or paper jam on page 75.)

 

 

 

 

 

 

 

If this error occurs often during

 

 

 

2-sided copying or 2-sided printing,

 

 

 

the paper feed rollers may be stained

 

 

 

with ink. Clean the paper feed rollers.

 

 

 

(See Advanced User’s Guide:

 

 

 

Cleaning the paper feed rollers.)

 

 

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

answer or is busy.

 

 

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