Difficulty | Suggestions |
Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable |
to run. | paper and other print media on page 19.) Don't handle the paper until the ink is |
| dry. |
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| Make sure the printing surface is face down in the paper tray. |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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| If you are using photo paper, make sure that you have set the correct paper type. |
| If you are printing a photo from your PC, set the Media Type in the printer driver. |
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Ink is smudged or wet when using | Be sure to check the front and back of the paper. Place the glossy surface (printing |
glossy photo paper. | surface) face down. (See Paper Type on page 18.) |
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| If you use glossy photo paper, make sure that the paper type setting is correct. |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide: |
or at the bottom of the page. | Cleaning the machine’s printer platen.) |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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| Make sure you are using the paper support flap. |
| (See Loading paper and other print media on page 12.) |
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| Make sure the paper feed rollers are not dirty with ink. |
| (See Advanced User’s Guide: Cleaning the paper feed rollers.) |
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The machine prints dense lines on | (Windows®) |
the page. | Check Reverse Order in the Basic tab of the printer driver. |
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The printouts are wrinkled. | (Windows®) |
| In the printer driver Advanced tab, click Color Settings, and uncheck |
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| (Macintosh) |
| In the printer driver, choose Print Settings, click Advanced, choose |
| Other Print Options, and uncheck |
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| Make sure you are using Genuine Brother Innobella™ Ink. |
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Difficulties | Suggestions |
The machine does not feed paper. | Make sure the paper tray is pushed in all the way until it clicks into place. |
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| Make sure the Jam Clear Cover at the back of the machine is closed. |
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| If the Touchscreen shows the Paper Jam message and you still have a problem, |
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| If there is no paper, load a new stack of paper into the paper tray. |
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| If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
| straighten it. Sometimes it is helpful to remove the paper, turn the stack over and |
| put it back into the paper tray. |
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| Reduce the amount of paper in the paper tray, and then try again. |
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| Clean the paper |
| (See Advanced User’s Guide: Cleaning the paper |
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Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
correctly. | paper in the paper tray. An extra sheet has been included in the paper package |
| for this purpose. |
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