Error Message

Cause

Action

Wrong Ink Color

An ink cartridge has been installed in

Check which ink cartridges are not

 

the wrong position.

matched by color to their ink cartridge

 

 

 

positions and move them to their

 

 

 

correct positions.

 

 

 

 

Wrong Paper Size

The Paper Size setting does not

1 Check that the Paper Size you

 

match the size of paper in the tray. Or,

choose matches the size of paper

 

you did not set the paper guides in the

in the tray.

 

tray to the indicators for the paper

(See Paper Size on page 18.)

 

size you are using.

 

2 Make sure you loaded the paper

 

 

 

 

 

 

in a Portrait position, by setting

 

 

 

the paper guides at the indicators

 

 

 

for your paper size. (See Loading

 

 

 

paper and other print media

 

 

 

on page 12.)

 

 

 

3 After you have checked the paper

 

 

 

size and the paper position, press

 

 

 

OK on the Touchscreen.

 

 

 

If you are printing from your

 

 

 

computer, make sure the paper size

 

 

 

you choose in the printer driver

 

 

 

matches the size of paper in the tray.

 

 

 

For more information, see Software

 

 

 

and Network User’s Guide: Change

 

 

 

the Paper Size (Windows®) or

 

 

 

Change the Paper Size (Macintosh).

 

 

 

 

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