Difficulty | Suggestions | |
Cannot receive a fax. | If you are using a telephone answering machine (External TAD mode) on the | |
(continued) | same line as the Brother machine, make sure your answering machine is set up | |
correctly. (See Connecting an external TAD (telephone answering device) | ||
| ||
| ||
| 1 Plug the telephone line cord directly from the wall telephone jack to your | |
| Brother machine’s LINE jack. | |
| 2 Remove the protective cap from your Brother machine’s EXT. jack, and then | |
| plug the telephone line cord from your answering machine into the EXT. jack. | |
| 3 Set your answering machine to answer within 4 rings. | |
| If you are having problems receiving faxes or voice messages, set your | |
| answering machine to answer within 2 or 3 rings. | |
| 4 Record the outgoing message on your answering machine. | |
| Record five seconds of silence at the beginning of your outgoing | |
| message. | |
| Limit your speaking to 20 seconds. | |
| End your outgoing message with your Fax Receive Code for people | |
| sending manual faxes. For example: “After the beep, leave a message or | |
| press l 5 1 and Start to send a fax.” | |
| 5 Set your answering machine to answer calls. | |
| 6 Set your Brother machine’s Receive Mode to External TAD. (See Choose | |
| ||
| Make sure your Brother machine’s Easy Receive feature is set to On. Easy | |
| Receive is a feature that allows you to receive a fax even if you have answered | |
| the call on an external or extension telephone. (See Easy Receive on page 32.) | |
|
| |
| If you often get transmission errors due to possible interference on the telephone | |
| line, try changing the Compatibility setting to Basic(for VoIP). (See | |
| ||
| Sending Faxes |
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|
| |
Difficulty | Suggestions | |
Cannot send a fax. | Check all line cord connections. Make sure the telephone line cord is plugged into | |
| the telephone wall jack and the LINE jack inside the machine. | |
|
| |
| Print the Transmission Verification Report and check for an error. (See Advanced | |
| User’s Guide: Reports.) | |
|
| |
| Ask the other party to check that the receiving machine has paper. | |
|
| |
Poor fax send quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your | |
| machine's scanner operation. If the copy quality is not good, clean the scanner. | |
| (See Cleaning the scanner on page 58.) | |
|
| |
Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. | |
shows RESULT:NG. | If you send a PC FAX message and see “RESULT:NG” on the Transmission | |
| Verification Report, your machine may be out of memory. If the problem continues, | |
| ask the telephone company to check your telephone line. | |
|
| |
| If you often get transmission errors due to possible interference on the telephone | |
| line, try changing the machine's Compatibility setting to Basic(for VoIP). | |
| (See Telephone line interference / VoIP on page 92.) | |
Sent faxes are blank. | Make sure you are loading the document correctly. (See Loading documents | |
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