Brother MCF-J285DW, MFC-J285DW Error and maintenance messages, Cause, Action, Advanced, Grayscale, Error Message, Slow Drying Paper in the, Print Settings of the printer

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can correct most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message	Cause		Action
B&W Print Only	One or more of the color ink		Replace the ink cartridges. (See
Replace Ink	cartridges have reached the end of		Replacing the ink cartridges
	their life.		on page 55.)
	You can use the machine in		NOTE
	black & white mode for approximately
	four weeks depending on the number		The machine will stop all print
			operations and you will not be able to
	of pages you print.
			use the machine until you change to a
	While this message appears on the
			new ink cartridge in the following
	Touchscreen, each operation works		cases:
	in the following way:		• If you unplug the machine or take
	 Printing
			out the ink cartridge.
	If you choose Grayscale in the		• If the paper type is set to anything
	Advanced tab of the printer		except Plain Paper or
	driver, you can use the machine		Inkjet Paper.
	as a black & white printer.		• (Windows®) If you check
	2-sided print is not available when
			Slow Drying Paper in the Basic
	this message appears.
			tab of the printer driver.
	 Copying
			(Macintosh) If you check
	If the paper type is set to		Slow Drying Paper in the	B
	Plain Paper	you can make	Print Settings of the printer
	copies in black & white.		driver.
	2-sided copy is not available
	when this message appears.
	 Faxing
	If the paper type is set to
	Plain Paper or
	Inkjet Paper, the machine will
	receive and print the faxes in
	black & white.
	If a sending machine has a color
	fax, the machine’s “handshake”
	will ask that the fax be sent as
	black & white.

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