Troubleshooting

Handling Incoming Calls

Difficulty

Suggestions

 

The machine “hears” a voice as a

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

 

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

and respond with fax-receiving tones. Deactivate the machine by pressing

 

.

 

Try avoiding this problem by turning Easy Receive to Off.

 

 

 

(See Easy Receive on page 32.)

 

 

 

 

 

Sending a fax call to the machine.

If you answered on an extension telephone, press your Fax Receive Code (the

 

factory setting is l 5 1). If you answered on the external telephone (connected to

 

the EXT. jack), press Fax Start, and then press Receive to receive the fax.

 

When your machine answers, hang up.

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

 

an answering machine, an alarm system or other custom feature on a single

 

 

telephone line with your machine, it may create a problem sending or receiving

 

faxes.

 

 

For example: If you subscribe to Call Waiting or another custom service and its

 

signal comes through the line while your machine is sending or receiving a fax, the

 

signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

 

Correction Mode) feature should help overcome this problem. This condition is

 

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, we recommend using a separate

 

telephone line with no custom features.

 

 

 

 

 

Copying Difficulties

Difficulty

Suggestions

Black marks or spots appear in

Black marks or spots on copies are typically caused by dirt or correction fluid on

copies.

the scanner glass. Clean the scanner glass and white plastic above it. (See

 

Cleaning the scanner on page 58.)

 

 

Copies are blank.

Make sure you are loading the document correctly. (See Loading documents

 

on page 23.)

 

 

Fit to Page does not work correctly.

Make sure the document is not skewed on the scanner glass.

 

Reposition the document and try again.

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