Brother MCF-J285DW, MFC-J285DW 85

		Troubleshooting

Error Message	Cause	Action
PaperJam Front,Rear	The paper is jammed in the machine.	Remove the jammed paper. (See
		Printer jam or paper jam on page 75.)
		Make sure the paper length guide is
		set to the correct paper size. DO NOT
		extend the paper tray when you load
		A5 or smaller size paper.

		If there is a repeat paper jam, a small
		piece of paper may be stuck in the
		machine. Make sure paper is not still
		jammed in the machine. (See
		Additional paper jam clear operations
		on page 79.)

Paper Jam [Rear]	The paper is jammed in the machine.	Remove the jammed paper. (See
		Printer jam or paper jam on page 75.)
		Make sure the paper length guide is
		set to the correct paper size. DO NOT
		extend the paper tray when you load
		A5 or smaller size paper.

		If there is a repeat paper jam, a small
		piece of paper may be stuck in the
		machine. Make sure paper is not still
		jammed in the machine. (See
		Additional paper jam clear operations
		on page 79.)

	Paper dust has accumulated on the	Clean the paper pick-up rollers.
	surface of the paper pick-up rollers.	(See Advanced User’s Guide:
		Cleaning the paper pick-up rollers.)

Screen init. Fail	The Touchscreen was pressed	Make sure that nothing is touching or
	before the power on initialization was	resting on the Touchscreen.
	completed.

	Debris may be stuck between the	Insert a piece of stiff paper between
	lower part of the Touchscreen and its	the lower part of the Touchscreen and	B
	frame.	its frame and slide it back and forth to	B
		push out the debris.

Unable to CleanXX	The machine has a mechanical	Open the scanner cover and remove
Unable to Init.XX	problem.	any foreign objects and paper scraps
Unable to Init.XX	—OR—	from inside the machine. If the error
Unable to PrintXX	—OR—	message continues, see Transferring
Unable to PrintXX	A foreign object, such as a paper clip	message continues, see Transferring
Unable to ScanXX	A foreign object, such as a paper clip	your faxes or Fax Journal report
Unable to ScanXX	or a piece of ripped paper, is in the	on page 73 before disconnecting the
	or a piece of ripped paper, is in the	on page 73 before disconnecting the
	machine.	machine so you will not lose any
		important messages. Then,
		disconnect the machine from the
		power for several minutes and
		reconnect it.

71

Contents

Page Please complete the following information for future reference: Model Number: MFC-J285DW Serial Number: Date of Purchase: Place of Purchase: Brother numbers Ordering accessories and supplies Description Item Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them (Basic User’s Guide) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Settings and features tables Specifications Index (Advanced User’s Guide) Page Using the documentation Accessing Brother Utilities (Windows® 8) Accessing the Advanced User’s Guide and Software and Network User’s Guide Top Menu d Click User’s Guides PDF/HTML documents (Macintosh) How to find Scanning instructions How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview 2Touchpanel: Back Cancel Shortcut Dial Pad 4Power On/Off 1Ink 2Fax 3Copy 4Settings IMPORTANT Shortcut Settings Page Loading paper and other print media Page Page About envelopes Loading envelopes IMPORTANT2 Reverse Print Reverse page orientation Cut-SheetPaper Envelopes Paper settings Acceptable paper and other print media Paper capacity of the output paper tray cover Paper type and size for each operation Paper Size Usage Fax Copy Paper weight, thickness and capacity Weight Thickness No. of sheets How to load documents Document Size How to send a fax e f g h On+Image Off Off+Image Receive Modes To set the Receive Mode, follow the instructions: Using Receive Modes Receive Mode settings Off Telephone services What does your telephone company's “Distinctive Ring” do What does Brother's “Distinctive Ring” do Do you have Voice Mail However, the Before you choose the ring pattern to register call your telephone company and ask for one that is shown Registering the Distinctive Ring pattern Very Important Turning off Distinctive Ring LINE Connecting an external TAD (telephone answering device) external •If you subscribe to your telephone company's Distinctive Ring service: •If you do not subscribe to the Distinctive Ring service: Start External and extension telephones Using extension telephones # 5 Using an external telephone (connected to the EXT. jack of the machine) If you answer a call and no one is on the line: Fax Receive Code Changing the remote codes How to dial Storing numbers Page How to copy Copy options Page Printing a document Before scanning Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) Browse Document Size File Scan How to change the machine’s SCAN mode settings for PDF scanning Page Page Replacing the ink cartridges Page Page Cleaning and checking the machine Page Page c d e f g h Setting the date and time Identifying your problem Page Error and maintenance messages Page Page Page Page is in process: Page Page Transferring faxes to another fax machine Transferring faxes to your PC MFL-Pro Suite PC-FAX d e f Page Page Page Page Additional paper jam clear operations Page If you are having difficulty with your machine Printing Difficulties (continued) Print Quality Difficulties Print Quality Difficulties (continued) Paper Handling Difficulties Paper Handling Difficulties (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties Network Difficulties Network Difficulties (continued) Data Entry Difficulties Page Machine Information c d e f g h Using the Settings Tables Memory Storage Settings tables (Settings) Page Page Page Page Page Settings Page Features tables Fax Page (Copy) Page (Scan) Options (for Scan to File, Scan to email and Scan to Image) Options (for Scan to OCR) Web Ink (Wi-FiSetup) Entering Text General Dimension Weight Noise Level Sound Pressure Temperature Print media Fax Copy Scanner Printer Interfaces Network Computer requirements Consumable items Page Page Page Page Visit us on the World Wide Web http://www.brother.com