12 Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR

CAUSE

ACTION

MESSAGE

 

 

 

 

 

 

Change Drum

The drum unit is near the end of its life.

Use the drum unit until you have a

Soon

 

print quality problem; then replace

 

 

 

the drum unit with a new one.

 

 

 

 

 

 

The drum counter was not reset.

If LCD still shows this message after

 

 

 

replacing the drum unit with new

 

 

 

one, follow the steps below.

 

 

 

1. Open the front cover, and then

 

 

 

press Clear/Back.

 

 

 

2. Press 1 to reset.

 

 

 

Check

The original documents were not inserted or

See Original document jams on

Original

fed properly, or original document scanned

page 12-4.

 

 

from ADF was longer than about 36 inches

 

 

 

(90cm).

 

 

 

 

Check Paper

The MFC is out of paper or paper is not

Refill the paper in the paper tray.

Check Paper #1

properly loaded in the paper tray.

—OR—

Check Paper #2

—OR—

Remove the paper and load it again.

 

 

The paper is jammed in the MFC.

(See Paper jams on page 12-5.)

 

 

 

Check Paper

When you see this error, the paper in the

Load the appropriate size paper or

Size

paper tray does not match the paper size you

change the default setting. (See

 

 

set in Menu, 1, 3.

Setting the Paper Size on page 4-6.)

 

 

 

 

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE