DIFFICULTY

SUGGESTIONS

Printer Difficulties

 

 

 

The MFC does not print.

Check the following:

 

• The MFC is plugged in and power switch turned on.

 

• The toner cartridge and drum unit are installed properly. (See

 

Replacing the drum unit on page 12-30.)

 

• The interface cable is securely connected between the MFC and

 

computer. (See the Quick Setup Guide.)

 

• Check to see if LCD is showing an error message. (See Error

 

messages on page 12-1.)

 

 

The MFC prints unexpectedly

Reset the MFC or turn it off and then on again. Check the primary

or it prints garbage.

settings in your application software to make sure it is set up to work with

 

your MFC.

 

 

The MFC prints first couple of

Your computer is not recognizing the printer’s input buffer full signal.

pages correctly, then some

Please make sure to connect the MFC cable correctly.

pages have text missing.

 

 

 

The MFC cannot print full

Reduce the printing resolution. Reduce the complexity of your original

pages of an original

documents and try again. Reduce the graphic quality, the number of font

document.

sizes within your application software or add an optional memory. (See

Out of Memory message

Memory board on page 13-1.)

occurs.

 

 

 

My headers or footers appear

Most laser printers have a restricted area that will not accept print.

when I view my document on

Usually these are the first two lines and last two lines, leaves 62

the screen but do not appear

printable lines. Adjust the top and bottom margins in your document to

when I print them.

allow for this.

 

 

Scanning Difficulties

 

 

 

TWAIN errors appear while

Make sure the Brother TWAIN driver is selected as the primary source.

scanning.

In PaperPort®, click Scan in the File menu and select the Brother

 

TWAIN driver.

 

 

Software Difficulties

 

 

 

Cannot install software or

Run the MFC-Pro Suite Repair and Install program on the CD-ROM.

print.

This program will repair and reinstall the software.

 

 

Cannot perform ‘2 in 1 or 4 in

Check that the paper size setting in the application and in the printer

1’ printing.

driver are the same.

 

 

Cannot print when using

Try to reduce the print resolution.

Adobe Illustrator.

 

 

 

When using ATM fonts, some

If you are using Windows® 95/98/98SE/Me, select ‘Printer Settings’ from

characters are missing or

the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or

some characters are printed in

MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab.

their place.

Select ‘RAW’ from ‘Spool Data Format’.

 

 

“Unable to write to LPT1” or

1. Make sure the MFC is plugged in and power switch turned on and that

“LPT1 already in use” Error

it is connected directly to the computer using an IEEE-1284

Message appears.

bi-directional parallel cable. The cable must not go through another

 

peripheral device (such as a Zip Drive, External CD-ROM Drive, or

“MFC is Busy” or “MFC

Switch box).

Connect Failure“ Error

2. Make sure the MFC is not displaying an error message on the LCD

Message appears.

Display.

 

 

3. Make sure no other device drivers, which also communicate through

 

the parallel port, are running automatically when you boot up the

 

computer (such as, drivers for Zip Drives, External CD-ROM Drive,

 

etc.) Suggested areas to check: (Load=, Run=command lines in the

 

win.ini file or the Setup Group)

 

4. Check with your computer manufacturer to confirm that the

 

computer’s parallel port settings in the BIOS are set to support a

 

bi-directional machine; i.e. Parallel Port Mode – ECP

 

 

12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE