
ERROR MESSAGES
ERROR | CAUSE | ACTION |
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MESSAGE |
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Comm. Error | Poor phone line quality caused | Try the call again. If problem | |
| communication error. | continues, call Telephone Company | |
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| to check your phone line. | |
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Connection | You tried to poll a fax machine that is not in | Verify the other party’s polling setup. | |
Fail | Polled Waiting mode. |
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Cooling Down | The temperature of the drum unit or toner | Wait a while for the MFC to cool. | |
Wait for a | cartridge is too hot. The MFC will pause its |
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while | current print job and go into cooling down |
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| mode. During the cooling down mode, you will |
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| hear the cooling fan running while the display |
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| on the MFC shows Cooling Down, and Wait |
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| for a while. |
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Cover Open | The front cover was not completely closed. | Close the front cover for the drum | |
Pls Close |
| unit. |
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Cover |
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Disconnected | The other party or other party’s fax machine | Try to transmit or receive again. | |
| terminated the call. |
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DR Mode in | The MFC is set to Distinctive Ring mode. You | Set Distinctive Ring to Off. | |
Use | can not change the Receive Mode from | ||
| Manual to another mode. | ||
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Error Scanning | The MFC cannot scan the original document | Please remove the original | |
Turn off and | correctly. | document from the ADF. Turn the | |
on the |
| MFC power on and off, and then try | |
machine, then |
| again. |
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try again. |
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Fuser Error | The temperature inside of the MFC is too hot | Turn the MFC power off and on | |
Turn off and | or too cool. | again, and then leave the MFC for | |
on. Leave the |
| 10 minutes. If the LCD still shows | |
machine for |
| Fuser Error or changes to | |
10 min. |
| Machine Error, call Brother | |
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| Customer Service. | |
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Fuser Open | The jam clear cover (fuser cover) is open. | Please close the jam clear cover | |
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| (fuser cover). (See Paper jams on | |
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Machine Error | The MFC has a mechanical problem. | Call Brother Customer Service and | |
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| tell them the Machine Error number. | |
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| In USA: | |
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| In Canada: | |
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No | The number you dialed does not answer or is | Verify the number and try again. | |
Response/Busy | busy. |
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Not | You tried to access a | Set up the | |
Registered | |||
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2