ERROR MESSAGES

ERROR

CAUSE

ACTION

 

MESSAGE

 

 

 

 

 

 

Comm. Error

Poor phone line quality caused

Try the call again. If problem

 

communication error.

continues, call Telephone Company

 

 

to check your phone line.

 

 

 

Connection

You tried to poll a fax machine that is not in

Verify the other party’s polling setup.

Fail

Polled Waiting mode.

 

 

 

 

 

Cooling Down

The temperature of the drum unit or toner

Wait a while for the MFC to cool.

Wait for a

cartridge is too hot. The MFC will pause its

 

 

while

current print job and go into cooling down

 

 

 

mode. During the cooling down mode, you will

 

 

 

hear the cooling fan running while the display

 

 

 

on the MFC shows Cooling Down, and Wait

 

 

 

for a while.

 

 

 

 

 

Cover Open

The front cover was not completely closed.

Close the front cover for the drum

Pls Close

 

unit.

 

Cover

 

 

 

 

 

 

Disconnected

The other party or other party’s fax machine

Try to transmit or receive again.

 

terminated the call.

 

 

 

 

 

DR Mode in

The MFC is set to Distinctive Ring mode. You

Set Distinctive Ring to Off.

Use

can not change the Receive Mode from

(See Turning off the Distinctive Ring

 

Manual to another mode.

on page 5-12.)

 

 

 

Error Scanning

The MFC cannot scan the original document

Please remove the original

Turn off and

correctly.

document from the ADF. Turn the

on the

 

MFC power on and off, and then try

machine, then

 

again.

 

try again.

 

 

 

 

 

 

Fuser Error

The temperature inside of the MFC is too hot

Turn the MFC power off and on

Turn off and

or too cool.

again, and then leave the MFC for

on. Leave the

 

10 minutes. If the LCD still shows

machine for

 

Fuser Error or changes to

10 min.

 

Machine Error, call Brother

 

 

Customer Service.

 

 

 

Fuser Open

The jam clear cover (fuser cover) is open.

Please close the jam clear cover

 

 

(fuser cover). (See Paper jams on

 

 

page 12-5.)

 

 

 

 

Machine Error

The MFC has a mechanical problem.

Call Brother Customer Service and

XX

 

tell them the Machine Error number.

 

 

In USA:

1-800-284-4329

 

 

In Canada:

1-877-BROTHER

 

 

 

No

The number you dialed does not answer or is

Verify the number and try again.

Response/Busy

busy.

 

 

 

 

 

Not

You tried to access a One-Touch or

Set up the One-Touch or Speed-Dial

Registered

Speed-Dial number that is not programmed.

number. (See Storing One-Touch

 

 

Dial numbers on page 7-1and

 

 

Storing Speed-Dial numbers on

 

 

page 7-3.)

 

 

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2