If you are having difficulty with your MFC

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and

If your copy looks good, you probably had a bad connection, with static

horizontal streaks or the top

or interference on the telephone line. If the copy looks bad, clean the

and bottom of sentences are

scanner area. If there is still a problem, call Brother Customer Service

cut off.

at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).

 

 

Vertical black lines when

Sometimes you may see vertical streaks/black lines on the faxes you

receiving.

receive. Your MFC’s primary corona wire for printing may be dirty, or the

 

sending party’s fax scanner may be dirty. Clean your primary corona

 

wire (see Cleaning the drum unit on page 12-24). Ask the sender to

 

make a copy to see if the problem is with the sending machine. Try

 

receiving from another fax machine. If the problem continues, call

 

Brother Customer Service at

 

1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada).

 

 

Horizontal streaks; lines are

You may get a fax with horizontal streaks or with missing lines. Usually

missing.

this is caused by a poor telephone connection. Ask the other party to

 

send the fax again.

 

 

Received faxes appear as split

If the received data is divided and printed on two pages or if you get an

or blank pages.

additional blank page, make sure that auto reduction setting is turned

 

On. (See Printing a reduced incoming fax (Auto Reduction) on page

 

5-5.)

 

 

Phone Line or Connections

 

 

 

Dialing does not work

Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone

 

and Pulse dialing mode (Canada only) on page 4-4.) Check all line cord

 

connections and that the curled handset cord is not in the EXT jack.

 

Check the power cord connection.

 

 

The MFC does not answer

Make sure the MFC is in the correct receiving mode for your setup. (See

when called.

Choosing the Receive Mode on page 5-1and To select or change your

 

Receive Mode on page 5-2.) Check for a dial tone. If possible, call your

 

MFC to hear it answer. If there is still no answer, check the telephone

 

line cord connection. Connect a standard telephone handset to the

 

MFC’s telephone jack. If there is no ringing when you call your MFC, ask

 

your telephone company to check the line.

 

 

No dial tone on the handset

Press Hook/Hold—OR—Lift the handset. If you hear no dial tone,

 

check telephone line cord connections at the machine and wall jack.

 

Check that handset curled cord is connected to the machine’s handset

 

jack. Test the wall jack with another single line telephone. If no dial tone

 

on the wall outlet, call your Telephone Company.

 

 

12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE