DIFFICULTY

SUGGESTIONS

 

 

 

Sending Faxes

 

 

 

 

 

 

 

 

 

 

 

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check

 

your MFC’s scanner operation. If copy quality is not good, clean the

 

scanner. (See Cleaning the scanner on page 12-22.)

 

 

 

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending the

Report says ‘RESULT:NG’ or

fax again. If you send a PC FAX message and get ‘RESULT:NG’ or, on

‘RESULT:ERROR’.

the Transmission Verification Report, your MFC may be out of memory.

 

To gain extra memory, you can turn off Fax Storage (see Setting Fax

 

Storage on page 8-3), print fax messages in memory (see Polling on

 

page 5-9)or cancel a Delayed Fax or Polling Job (see Canceling a fax

 

in progress on page 6-9). If the problem continues, ask the telephone

 

company to check your phone line.

 

 

 

 

 

 

Vertical black lines when

If the copy you made shows the same problem, your scanner is dirty.

sending.

(See Cleaning the scanner on page 12-22.)

 

 

 

 

 

 

The other party does not

Send a manual fax so you can listen to make sure the other party’s

receive my fax.

machine is answering. Press Hook/Hold (or lift the handset) and dial the

 

number. Wait to hear fax receiving tones, and then press Start.

 

 

 

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

 

 

 

 

Double-ring in Fax/Tel Mode

The MFC knows the incoming call is not a fax so it is signaling you to

 

answer the telephone call. Pick up the MFC’s handset or answer from

 

an extension or external phone and then press your MFC’s Telephone

 

Answer Code (default setting is

 

 

51).

 

 

 

 

 

 

 

 

 

 

MFC ‘Hears’ Voice as CNG

If your MFC is set to Easy Receive On, it is more sensitive to sounds.

Tone.

Your MFC may mistakenly interpret certain voices or music on the line

 

as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

 

turning Easy Receive to Off. (See Easy Receive on page 5-4.)

 

 

 

 

 

Transferring a Fax Call to the

If you answered at the MFC, press Start and hang up immediately. If

MFC.

you answered on an external or extension phone, press your Fax

 

Receive Code (default setting is (

 

 

51). When your MFC answers,

 

 

 

 

hang up.

 

 

 

 

 

 

 

 

Custom features on a single

If you have Call Waiting/Caller ID, RingMaster, Voice Mail, an

line

answering machine, an alarm system or other custom feature on a

 

single phone line with your MFC, it may create a problem sending or

 

receiving fax data.

 

 

 

 

For Example: Your Brother MFC handles the Caller ID subscriber

 

services. However, if you subscribe to Voice Mail or some other

 

custom service and its signal comes through the line while your MFC

 

is sending or receiving a fax, the signal can temporarily interrupt or

 

disrupt the fax data. Brother’s ECM feature should help overcome

 

this problem. This condition is related to the telephone system

 

industry and is common to all devices that send and receive

 

information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, a separate line with no

 

custom features is recommended.

 

 

 

 

 

 

 

 

 

 

Menu Setting Difficulties

 

 

 

 

 

 

 

 

 

 

 

 

The MFC beeps when you try

Make sure that MFC is in Fax mode. If the Fax

key is not

to access the Setup

illuminated, press it to turn on Fax mode. Setup Receive setting

Receive and Setup Send

(Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only

menus.

when the MFC is in Fax mode.

 

 

 

 

 

 

 

 

 

 

Copy Quality Difficulties

 

 

 

 

 

 

 

 

 

 

 

Vertical streaks appear in

Sometimes you may see vertical streaks on your copies. Either the

copies.

scanner or the primary corona wire for printing is dirty. Clean them

 

both. (See Cleaning the scanner on page 12-22and Cleaning the drum

 

unit on page 12-24.)

 

 

 

 

 

 

 

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12