DIFFICULTY

SUGGESTIONS

'MFC Connect Failure'

If the MFC is not connected to your PC and you have loaded the Brother

 

software, the PC will show 'MFC Connect Failure' each time you restart

 

Windows®. You can ignore this message or you can turn it off as follows.

 

Double-click "\tool\WarnOFF.REG" from the supplied CD-ROM.

 

The Scan key on the MFC's control panel will not work unless you

 

restart your PC with the MFC connected. To turn it back on, double-click

 

"\tool\WarnON.REG" from the supplied CD-ROM.

 

 

Paper Handling Difficulties

 

 

 

The MFC does not load paper.

Check to see if the Check Paper or Paper Jam message appears on

The LCD shows Check

the LCD. If it is empty, load a new stack of paper into the paper tray. If

Paper or Paper Jam.

there is paper in the paper tray, make sure it is straight. If the paper is

 

curled, you should straighten it. Sometimes it is helpful to remove the

 

paper, turn the stack over and put it back into the paper tray. Reduce the

 

amount of paper in the paper tray, and then try again. Check that the

 

manual feed mode is not selected in the printer driver.

 

 

The MFC does not feed paper

Reinsert the paper firmly, load one sheet at a time. Make sure that

from the manual feed tray.

manual feed mode is selected in the printer driver.

 

 

How can I load envelopes?

You can load envelopes from the manual feed tray. Your application

 

software must be set up to print the envelope size you are using. This is

 

usually done in the Page Setup or Document Setup menu of your

 

software. Refer to your software application manual.

 

 

What paper can I use?

You can use plain paper, envelopes, transparencies and labels that are

 

made for laser machines. (See About paper on page 2-1.)

 

 

How can I clear paper jams?

See Paper jams on page 12-5.

 

 

Print Quality Difficulties

 

 

 

Printed pages are curled.

Thin or thick paper below the standard can cause this problem. Make

 

sure you select the Paper Type that suits the media type you use. (See

 

Setting the Paper Type on page 4-5and Media Type on page 2-4 in

 

Software User’s Guide on the CD-ROM.)

 

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you

 

are using. —OR— The print media may be too thick or have a rough

 

surface. (See Setting the Paper Type on page 4-5and Media Type on

 

page 2-4 in Software User’s Guide on the CD-ROM.)

 

 

Printouts are too light.

Set Toner Save mode to off in the Advance tab in the printer driver. (See

 

Toner Save on page 2-7 in Software User’s Guide on the CD-ROM.)

 

 

Network Difficulties

 

 

 

I cannot print over the Network

Make sure that your MFC is plugged into the AC power outlet and is On

 

Line and in Ready mode. Press the Test switch. Then the current

 

settings of the NC-9100h are printed.Verify that the cabling and Network

 

connections are good. If possible, try connecting the MFC to a different

 

port on your hub using a different cable. Check to see if there is any LED

 

activity. The NC-9100h has a two color LED for diagnosing problems.

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14