Cabletron Systems SEHI100TX manual Getting Help, Related Manuals

Getting Help

1.3 GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:

By phone	(603) 332-9400
	Monday – Friday; 8 A.M. – 8 P.M. Eastern Time
By CompuServe	GO CTRON from any ! prompt
By Internet mail	support@ctron.com
By FTP	ctron.com (134.141.197.25)
Login	anonymous
Password	your email address

Before calling Cabletron Systems Technical Support, have the following information ready:

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The serial and revision numbers of all Cabletron Systems products in the network

•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

1.4RELATED MANUALS

Use the Cabletron Systems SEH100TX-22 100BASE-T User’s Guide to supplement the procedures and other technical data provided in this manual. The procedures contained in the SEH100TX-22 100BASE-T User’s Guide are referenced where appropriate, but not repeated in this manual.

SEHI100TX User’s Guide 1-3