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Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Centre if the problem persists.
Power Source
Problem | Cause | Solution |
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Camcorder will not turn on. | Battery pack is not correctly | Attach the battery pack | 11 | |
| attached. | correctly. |
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The camcorder switches off | Power save function has been | Turn on the camcorder. | 30 | |
by itself. | activated. |
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Viewfinder switches on and | Battery pack is exhausted. | Replace or charge the battery | 11 | |
off. |
| pack. |
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E
Recording/Playback
Buttons will not work. | Cassette is not loaded. | Load a cassette. | 23 |
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“h” flashes on the screen. | Condensation is detected. | See reference page. | 108 |
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“REMOVE THE CASSETTE” | Camcorder stopped operating | Unload and reload the cassette. | 23 |
appears on the screen. | to protect the tape. |
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The wireless controller will | Camcorder and wireless | Change the remote sensor | 92 |
not work. | controller are not set to the | modes. |
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| same remote sensor mode. |
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| Batteries of the wireless | Replace the batteries. | 22 |
| controller are exhausted. |
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Recording
Image will not appear on | The POWER dial is not set to a | Set the POWER dial to a | 30 | |
the screen. | recording program. | recording program. |
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“SET THE TIME ZONE, DATE | Time zone, date and time are | Set the time zone, date and | 28 | |
AND TIME” appears on the | not set, or the backup battery is | time, or replace the backup |
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screen. | exhausted. | battery and reset the date and |
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| time. |
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Pressing the start/stop | Cassette is not loaded. | Load a cassette. | 23 | |
button will not start |
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The POWER dial is not set to a | Set the POWER dial to a | 30 | ||
recording. | ||||
recording program. | recording program. |
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| The lock lever on the carrying | Slide the lock lever to the left | 31 | |
| handle is activated. | and deactivate it. |
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Camcorder will not focus. | Autofocus does not work on | Focus manually. | 39 | |
| that subject. |
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| Viewfinder is not adjusted. | Adjust the viewfinder with the | 17 | |
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| dioptric adjustment lever. |
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| Lens is dirty. | Clean the lens. | 106 | |
The tally lamp will not light | [TALLY LAMP] is set to [OFF] in | Set [TALLY LAMP] to [ON]. | 79 | |
up. | the menu. |
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Information | Additional |