Troubleshooting

If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Centre if the problem persists.

Power Source

Problem

Cause

Solution

 

 

 

 

 

 

Camcorder will not turn on.

Battery pack is not correctly

Attach the battery pack

11

 

attached.

correctly.

 

 

 

 

 

 

 

The camcorder switches off

Power save function has been

Turn on the camcorder.

30

by itself.

activated.

 

 

 

 

 

 

 

 

Viewfinder switches on and

Battery pack is exhausted.

Replace or charge the battery

11

off.

 

pack.

 

 

 

 

 

 

 

E

Recording/Playback

Buttons will not work.

Cassette is not loaded.

Load a cassette.

23

 

 

 

 

“h” flashes on the screen.

Condensation is detected.

See reference page.

108

 

 

 

 

“REMOVE THE CASSETTE”

Camcorder stopped operating

Unload and reload the cassette.

23

appears on the screen.

to protect the tape.

 

 

 

 

 

 

The wireless controller will

Camcorder and wireless

Change the remote sensor

92

not work.

controller are not set to the

modes.

 

 

same remote sensor mode.

 

 

 

 

 

 

 

Batteries of the wireless

Replace the batteries.

22

 

controller are exhausted.

 

 

 

 

 

 

Recording

Image will not appear on

The POWER dial is not set to a

Set the POWER dial to a

30

the screen.

recording program.

recording program.

 

 

 

 

 

“SET THE TIME ZONE, DATE

Time zone, date and time are

Set the time zone, date and

28

AND TIME” appears on the

not set, or the backup battery is

time, or replace the backup

 

screen.

exhausted.

battery and reset the date and

 

 

 

time.

 

 

 

 

 

Pressing the start/stop

Cassette is not loaded.

Load a cassette.

23

button will not start

 

 

 

The POWER dial is not set to a

Set the POWER dial to a

30

recording.

recording program.

recording program.

 

 

 

 

 

 

 

 

The lock lever on the carrying

Slide the lock lever to the left

31

 

handle is activated.

and deactivate it.

 

 

 

 

 

Camcorder will not focus.

Autofocus does not work on

Focus manually.

39

 

that subject.

 

 

 

 

 

 

 

Viewfinder is not adjusted.

Adjust the viewfinder with the

17

 

 

dioptric adjustment lever.

 

 

 

 

 

 

Lens is dirty.

Clean the lens.

106

The tally lamp will not light

[TALLY LAMP] is set to [OFF] in

Set [TALLY LAMP] to [ON].

79

up.

the menu.

 

 

 

 

 

 

Information

Additional

111

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Cannon XL2 instruction manual Troubleshooting, Power Source, Recording/Playback