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Troubleshooting

AXIS 2110 User’s Manual

Symptoms

Possible causes

Remedial actions

 

 

 

No access via the Null

Incorrect modem/dial-up

Check the settings, especially the ports and the communication

Modem Cable.

settings.

speed.

 

Incorrect use of the cable.

The null modem cable is not intended for use as a serial connection

 

 

for the AXIS 2110, i.e. it cannot be used to run the AXIS 2110 as a

 

 

"PC camera".

The Power indicator is not

 

 

Faulty power supply.

Verify that you are using an AXIS PS-D power supply.

constantly lit.

 

 

The Network indicator

Faulty cabling.

To verify that the cables are functional, PING the address of a

displays red.

 

known unit on your network.

 

 

If the cabling is OK and your network is reachable, you should

 

 

receive a reply similar to this:

 

 

...bytes = 32 time = 2 ms,

The Active and Network

Hardware failure.

Contact your Axis dealer.

indicators are flashing every

 

 

0.5 seconds.

 

 

Your AXIS 2110 works

Firewall protection

Check the Internet firewall with your system administrator.

locally, but not externally.

 

 

 

Default routers required

Check if you need to configure the default router settings.

 

The Internet site is too

Configure the AXIS 2110 to upload your video images to an FTP

 

heavily loaded.

server or an ISP.

 

 

 

No image using Refresh

Requests for images of

Ensure that all the clients accessing the images are using the same

and/or slow updating of

varying size and resolution

image resolution and compression.

images.

place a greater demand on

For large numbers of clients, configure the AXIS 2110 to upload

 

the available file space

your images to an FTP server or an ISP.

 

within the AXIS 2110.

 

A series of broad vertical

The CCD sensor becomes

Althought the AXIS 2110 is suitable for outdoor use, direct

white lines appears across

overloaded when the light is

exposure to extreme sunlight or halogen light may nonetheless

the image.

too bright. This can happen

cause serious damage to the CCD sensor. Reposition your AXIS

 

e.g. with sunlight reflexes.

2110 in a more shaded location immediately.

 

 

Note: damage caused to the AXIS 2110 through over-exposure to

 

 

direct sunlight or halogen light is not covered under the product

 

 

warranty.

Bad focus.

Focus has not been correctly

Referring to the on-line help, adjust the White Balance setting and

 

adjusted.

then try resetting the camera focus again using the Focus

 

 

Assistant, as described in Lenses and Focusing, on page 39.

 

No adaptor fitted with your

If you have previously replaced the supplied CS-type lens, you may

 

C-type lens.

have inadvertently installed a C-type lens without first fitting the

 

 

required adaptor. See also page 42.

 

 

 

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Image 46
Canon AXIS 2110 No access via the Null Incorrect modem/dial-up, Modem Cable Settings Speed, PC camera, Images, Warranty