Telephone Problems, Printing Problems, Cannot dial | Canon FAX-L290

Telephone Problems

■Cannot dial.

The telephone line cord may not be connected properly.

• Make sure it is connected properly (1 p. 2-6).

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the FAX and into the wall outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

The FAX may not be set for the correct telephone line type.

•Make sure the FAX is set for the correct telephone line type (1 p. 3-8).

■Optional handset or telephone disconnects while you are talking.

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the FAX and into the wall outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

The optional handset or telephone cord may be defective.

•Check the cord by substituting with another cord.

Printing Problems

■Alarm light is lit and the FAX beeps while printing.

The FAX may have a paper jam.

•Clear the paper jam (1 p. 13-3).

•If the FAX has no paper jam, unplug the unit and wait five seconds, then plug it back in. If the Alarm light remains lit, contact your local authorised Canon dealer or the Canon help line.

■Nothing prints.

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the FAX and into the wall outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

13-18Troubleshooting

Chapter 13

Image 174

Canon FAX-L290 Telephone Problems, Printing Problems, Cannot dial, Alarm light is lit and the FAX beeps while printing

Contents

Page Model Name CopyrightTrademarks H12251 FAX-L240 H12250 FAX-L290 Laser Safety Information IiiModel Contents Speed Dialling Scanning a Document into Memory for Delayed SendingPaper Handling Sending Faxes Receiving With an Answering Machine ANS.MACHINE Mode Special FeaturesReceiving Faxes Vii MaintenanceTroubleshooting Copying Appendix B Default Settings for Each Country Summary of SettingsAppendix a Specifications Appendix C Country-specific Features Appendix D Options Appendix E FAX-L290 Instructions Preface Chapter Introduction Type Conventions Used in This GuideChapter Introduction Type Conventions Used in This Guide TX/RX no ADF LCD ECM ITU-TS Customer Support Important Safety Instructions Handling and Maintenance Location Power Supply Introduction Chapter Chapter Setting Up Connecting the Telephone Line Cord and External DevicesChapter Setting Up Setting Up Chapter Unpacking the FAX Chapter Setting Up Removing Shipping Materials Assembling the FAX Connecting the Telephone Line Cord and External Devices Making Connections Chapter Setting Up Connecting the Power Cord Setting the Language and Country FAX enters standby mode Press Set FAX enters standby mode Main Components of the FAX Operation Panel Special Function Buttons Installing the Toner Cartridge Remove the new FX-3 toner cartridge from its protective bag Use both hands to close the front cover Loading Paper Setting Up Testing the FAX Replace the multi-purpose tray cover Guidelines for Entering Numbers, Letters, and Symbols Chapter Registering InformationChapter Registering Information Guidelines for Entering Numbers, Letters, and Symbols Registering Information Chapter Continue entering other letters using the numeric buttons Changing Between Number and Letter ModesEntering Letters Correcting a Mistake Entering SymbolsContinue entering other numbers using the numeric buttons Entering Numbers What is Sender Information? Registering Sender Information Entering the Date and Time Registering Your FAX Number and NamePress Data Registration Press Set Press Stop to return to standby mode Setting the Telephone Line Type Dialling Through a Switchboard Registering the R Button If you selected Hooking in step If you selected Prefix in step Disables the summer time Setting the Summer TimeEnables the summer time If you selected OFF in step If you selected on in step END DATE/TIME Month October TEL Registration Registering Information Chapter Adding Pages to the Document in the ADF Chapter Document HandlingScanned Area of a Document Chapter Document Handling Problem Documents Document RequirementsScanned Area of a Document Problems With Multipage Documents Loading DocumentsDocument is now ready for scanning Adding Pages to the Document in the ADF Chapter Paper Handling Chapter Paper Handling Paper Requirements You can load the following paper in the multi-purpose trayPaper Handling Chapter Selecting Paper for Your FAX Printable AreaShaded area shows the printable area of A4-size paper Selecting Face-Up or Face-Down Paper Delivery Paper Path Selecting Paper Delivery Paper Handling Chapter Changing the Paper Size Setting If you selected A4, LTR, or LGL in stepIf you selected Custom in step Use ∂ or ¨ to select the custom paper size setting Adjusting the Toner Saver Setting Paper Handling Chapter Chapter Speed Dialling Chapter Speed Dialling One-Touch Speed Dialling 2 p What is Speed Dialling?Speed Dialling Methods Coded Speed Dialling 2 p Registering One-Touch Speed Dialling Speed Dialling Chapter TX Type If a password is required, use Numeric buttons to enter it If you selected Regular TX in stepIf you selected PSWD/SUBADDRESS in step Chapter Speed Dialling Registering Coded Speed Dialling TEL=3 3758 Ex A02= 1500 FaxOnly If a password is required, use Speed Dialling Chapter Registering Group Dialling To register a group under a one Touch speed dialling button To register a group under a coded speed dialling code 04=1-TOUCH SPD Using Speed Dialling Sending a Document With Speed Dialling Making a Telephone Call With Speed Dialling Printing Speed Dialling Lists If you selected Group Dial List in stepIf you selected a list other than Group Dial List in step Touch SPD Dial List Touch SPD Dial List 2 Detailed List Coded Speed Dial List Coded Speed Dial List 2 Detailed List Group Dial List Speed Dialling Chapter Cancelling Manual Redialling Chapter Sending FaxesChapter Sending Faxes Documents You Can Fax Setting the Scanning ResolutionPreparing to Send a Fax Continue with the operation you are performing Setting the Scanning Contrast One-Touch Speed Dialling Dialling MethodsRegular Dialling Coded Speed Dialling Sending Methods Memory SendingDial the other party’s fax number Manual Sending Via the Handset Dial the other party’s fax/telephone number If you hear a high-pitched signal instead of a voiceIf you hear a voice Press Start/Copy to begin sending the document Press T to cancel sending Cancelling SendingIf you are sending a document using memory sending Press Stop Redialling When the Line is Busy Manual RediallingAutomatic Redialling Setting the Options for Automatic Redialling Press T to cancel redialling Time OUT Press the one-touch speed dialling buttons you want Chapter Sending Faxes Delayed Sending Scanning a Document into Memory for Delayed SendingPress Delayed Transmission One-touch speed dialling Printing a Document Set for Delayed Sending Deleting a Document Set for Delayed Sending Press T to delete the document Sending Faxes Chapter Setting Fax/Tel Mode Setting the Options for Fax/Tel Mode Chapter Receiving FaxesChapter Receiving Faxes Receive Mode Main Use Operation Requirements Details Receiving Methods Receiving Faxes Automatically FAX only Mode Setting FAX only ModePress Receive Mode to select Confirm that FaxOnly is displayed LCD Receiving Faxes Chapter Setting Fax/Tel Mode Setting the Options for Fax/Tel Mode What Happens When Fax/Tel Mode is Selected Use ∂ or ¨ to select the Default Action setting you want Receiving Faxes Manually Manual Mode Setting Manual ModeReceiving a Fax Manually If you hear a beep tone or silence Setting ANS.MACHINE Mode Using the FAX With an Answering MachineReceiving With an Answering Machine Press T to cancel receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving While Performing Other Tasks Receiving Faxes Chapter Chapter Special Features Chapter Special FeaturesPolling Another Fax Machine Cancelling Polling Receiving Entering Pauses in a Fax/Telephone Number Special Features Chapter Special DiallingEntering Pauses in a Fax/Telephone Number Switching Temporarily to Tone Dialling When you have finished, press Hook to disconnect the call Dialling Through a Switchboard For details on dialling through a switchboard, see pConfirming a Dial Tone Documents Stored in Memory Printing a List of Documents Stored in MemoryPress Memory Reference Follow this procedure to print a document stored in memory Printing a Document Stored in Memory Sending a Document Stored in Memory Set Press Set to begin sending Deleting a Document Stored in Memory Polling Receiving What is Polling?Polling Polling Another Fax Machine Press Start/Copy to begin polling the fax machines Polling Sending Cancelling Polling ReceivingSetting Up the Polling Box Press Set Use ∂ or ¨ to select Polling BOX Setup File File Name Change Data Changing or Deleting the Polling Box Settings Scanning a Document into the Polling BoxOpen the one-touch speed dial panel Press Polling Press Set If you selected Change Data in step If you selected Delete File in step Restricting Use of Your FAX Enabling Restriction of Your FAX Cancelling Restriction of Your FAX Press Set twice Use ∂ or ¨ to select OFF Press Set Press Stop to return to standby mode Use ∂ or ¨ to select the restriction type setting you want Restricting Reception Press Stop to return to the standby mode Special Features Chapter 10-2 Chapter Copying10-1 10-3 Photo Making a Quick Single Copy 10-3Press Start/Copy to begin copying 10-4 Copying Chapter Multi TX/RX Transaction Report 11-5 Chapter Reports and Lists11-1 Chapter Reports and Lists Summary of Reports and Lists 11-2Report or List Description Details Activity Report 11-3 TX Transmission Report 11-4 RX Reception Report Multi TX/RX Transaction Report11-5 11-6 Chapter Maintenance Chapter Maintenance12-1 Maintenance Chapter Periodic CleaningCleaning the FAX’s Exterior 12-2 Cleaning the FAX’s Interior 12-3 12-4 12-5 Cleaning the Scanner ComponentsWipe with a clean, soft, dry, lint-free Cloth Separation guide and separation Roller 12-6 Replacing the Toner Cartridge 12-7 12-8 12-9 12-10Maintenance Chapter 13-1 Chapter TroubleshootingChapter Troubleshooting Jams in the Paper Delivery Slots 13-3 Jams Inside the Unit Jams in the ADF Troubleshooting ChapterClearing Jams 13-2 Jams Inside the Unit Paper JamsJams in the Paper Delivery Slots 13-3 13-4 Move the paper release lever back 13-5 Multi-purpose tray area 13-6 Fixing assembly areaTop edge of the jammed paper in the fixing assembly Pass the jammed paper under the roller 13-7 LCD Messages 13-8 13-9 There is a paper jam Fax using ErrorCorrection Mode ECM Unit is receiving You entered an invalid Number Memory because Cancel a transactionUnit received the fax Paper or toner ran out, or Paper Feeding Problems Faxing ProblemsSending Problems Cannot send using Error Correction Mode ECM Faxes sent from the FAX are spotted or dirty No automatic switching between telephone and fax calls Receiving ProblemsErrors occur frequently while sending Cannot receive a fax automatically Faxes do not print Cannot receive a document manuallyPrint quality is poor Received faxes print blotched or unevenly Errors occur frequently while receiving Copying ProblemsCannot receive using Error Correction Mode ECM Memory Full appears in the LCD when making multiple copies Alarm light is lit and the FAX beeps while printing Telephone ProblemsPrinting Problems Cannot dial Paper jams occur Printout does not match paper sizePrintout is skewed Printout is not clear Power cord may not be supplying power General ProblemsFAX has no power Nothing appears in the LCD If You Cannot Solve a Problem Product name FAX-L240 or FAX-L290 Serial number If a Power Cut Occurs 13-22Troubleshooting Chapter Chapter Summary of Settings Chapter Summary of Settings14-1 Understanding the Menu System Printing a List to Check the Current SettingsSummary of Settings Chapter 14-2 14-3 Accessing the MenusWhen you are finished, press Stop to return to standby mode Press Set Use ∂ or ¨ to select the menu you want User Settings Menu Setting Description Sub-Settings14-4 Report Settings Menu 14-5 TX Transmission Settings Menu 14-6 RX Reception Settings Menu 14-7 Printer Settings Menu 14-8 Polling BOX Menu 14-9 System Settings Menu 14-10Summary of Settings Chapter Germany 14-12Summary of Settings Chapter Appendix a Specifications General SpecificationsAppendix a Specifications General Specifications Specifications Appendix aFacsimile Copier TelephonePrinter Specifications Appendix a Appendix B Default Settings for Each Country Appendix B Default Settings for Each Country Default Settings for Each Country Default Settings for Each Country Appendix B Ring Time AUSTRALIA, Hong KONG, NEW ZEALAND, MALAYSIA, Singapore Appendix B Default Settings for Each Country Default Settings for Each Country Appendix B Connecting the Telephone Line Cord Appendix C Country-specific FeaturesConnecting External Device Ringer Equivalence Number R.E.N Connecting an Answering Machine Connecting External Device United KingdomRinger Equivalence Number R.E.N Germany Connecting the Telephone Line CordConnecting a Telephone Applicable Standards Connecting an Answering Machine Customer Support For Your Safety AustraliaTelstra FaxStream Duet When you hear the telephone call ring pattern Setting the FAX for Network SwitchNetwork Switch System Operation When you hear the fax call ring pattern triple ring New Zealand Telecom FaxAbility When you hear the fax call ring pattern Appendix D Options Attaching the Handset to Your FAXAppendix D Options Package Contents Optional Handset Attaching the Handset to Your FAX Use your finger to push the screws into the plugs Maintaining Your Handset Appendix E FAX-L290 Instructions Appendix E FAX-L290 Instructions Differences Between the FAX-L290 and FAX-L240 Using Your DocumentationIntroduction Unpacking the FAX-L290 Connecting the FAX-L290 to Your PC Instructions FAX-L290 Print Media Requirements Print Media Size Quantity Transparencies Selecting Print MediaEnvelopes Use only special laser printer transparencies Loading Envelopes Loading Transparencies FAX-L290 Instructions Appendix E Index Index 11,2-12.See also individual Lists. See also individual list names Menu. See also individual menu names Lists. See individual list names See also individual USER’S Data List Index HT1-2194-000-V.1.0XXXXXXXX