Chapter Troubleshooting, 13-1 | Canon FAX-L240, FAX-L290 specification

Chapter 13

Troubleshooting

Clearing Jams	13-2
Jams in the ADF	13-2
Paper Jams	13-3
Jams in the Paper Delivery Slots	13-3
Jams Inside the Unit	13-3
LCD Messages	13-8
Paper Feeding Problems	13-13
Faxing Problems	13-13
Sending Problems	13-13
Receiving Problems	13-15
Copying Problems	13-17
Telephone Problems	13-18
Printing Problems	13-18
General Problems	13-20
If You Cannot Solve a Problem	13-21
If a Power Cut Occurs	13-22

Troubleshooting

Chapter 13

Troubleshooting

13-1

Image 157

Canon FAX-L240, FAX-L290 manual Chapter Troubleshooting, 13-1, Jams in the Paper Delivery Slots 13-3 Jams Inside the Unit

Contents

Page Trademarks CopyrightModel Name H12251 FAX-L240 H12250 FAX-L290 Iii Laser Safety InformationModel Contents Paper Handling Scanning a Document into Memory for Delayed SendingSpeed Dialling Sending Faxes Special Features Receiving With an Answering Machine ANS.MACHINE ModeReceiving Faxes Troubleshooting MaintenanceVii Copying Appendix a Specifications Summary of SettingsAppendix B Default Settings for Each Country Appendix C Country-specific Features Appendix E FAX-L290 Instructions Appendix D Options Preface Type Conventions Used in This Guide Chapter IntroductionChapter Introduction TX/RX no ADF LCD ECM ITU-TS Type Conventions Used in This Guide Customer Support Handling and Maintenance Important Safety Instructions Location Introduction Chapter Power Supply Connecting the Telephone Line Cord and External Devices Chapter Setting UpChapter Setting Up Unpacking the FAX Setting Up Chapter Chapter Setting Up Removing Shipping Materials Assembling the FAX Making Connections Connecting the Telephone Line Cord and External Devices Chapter Setting Up Connecting the Power Cord FAX enters standby mode Setting the Language and Country Press Set FAX enters standby mode Main Components of the FAX Special Function Buttons Operation Panel Installing the Toner Cartridge Remove the new FX-3 toner cartridge from its protective bag Use both hands to close the front cover Loading Paper Setting Up Replace the multi-purpose tray cover Testing the FAX Chapter Registering Information Guidelines for Entering Numbers, Letters, and SymbolsChapter Registering Information Registering Information Chapter Guidelines for Entering Numbers, Letters, and Symbols Changing Between Number and Letter Modes Continue entering other letters using the numeric buttonsEntering Letters Continue entering other numbers using the numeric buttons Entering SymbolsCorrecting a Mistake Entering Numbers Registering Sender Information What is Sender Information? Registering Your FAX Number and Name Entering the Date and TimePress Data Registration Press Set Press Stop to return to standby mode Setting the Telephone Line Type Registering the R Button Dialling Through a Switchboard If you selected Prefix in step If you selected Hooking in step Enables the summer time Setting the Summer TimeDisables the summer time If you selected OFF in step If you selected on in step END DATE/TIME Month October TEL Registration Registering Information Chapter Scanned Area of a Document Chapter Document HandlingAdding Pages to the Document in the ADF Chapter Document Handling Document Requirements Problem DocumentsScanned Area of a Document Loading Documents Problems With Multipage DocumentsDocument is now ready for scanning Adding Pages to the Document in the ADF Chapter Paper Handling Chapter Paper Handling You can load the following paper in the multi-purpose tray Paper RequirementsPaper Handling Chapter Printable Area Selecting Paper for Your FAXShaded area shows the printable area of A4-size paper Paper Path Selecting Face-Up or Face-Down Paper Delivery Selecting Paper Delivery Paper Handling Chapter If you selected A4, LTR, or LGL in step Changing the Paper Size SettingIf you selected Custom in step Use ∂ or ¨ to select the custom paper size setting Adjusting the Toner Saver Setting Paper Handling Chapter Chapter Speed Dialling Chapter Speed Dialling Speed Dialling Methods What is Speed Dialling?One-Touch Speed Dialling 2 p Coded Speed Dialling 2 p Registering One-Touch Speed Dialling Speed Dialling Chapter TX Type If you selected Regular TX in step If a password is required, use Numeric buttons to enter itIf you selected PSWD/SUBADDRESS in step Chapter Speed Dialling Registering Coded Speed Dialling TEL=3 3758 Ex A02= 1500 FaxOnly If a password is required, use Speed Dialling Chapter To register a group under a one Touch speed dialling button Registering Group Dialling To register a group under a coded speed dialling code 04=1-TOUCH SPD Sending a Document With Speed Dialling Using Speed Dialling Making a Telephone Call With Speed Dialling If you selected Group Dial List in step Printing Speed Dialling ListsIf you selected a list other than Group Dial List in step Touch SPD Dial List 2 Detailed List Touch SPD Dial List Coded Speed Dial List 2 Detailed List Coded Speed Dial List Group Dial List Speed Dialling Chapter Chapter Sending Faxes Cancelling Manual RediallingChapter Sending Faxes Preparing to Send a Fax Setting the Scanning ResolutionDocuments You Can Fax Continue with the operation you are performing Setting the Scanning Contrast Regular Dialling Dialling MethodsOne-Touch Speed Dialling Coded Speed Dialling Memory Sending Sending MethodsDial the other party’s fax number Manual Sending Via the Handset If you hear a voice If you hear a high-pitched signal instead of a voiceDial the other party’s fax/telephone number Press Start/Copy to begin sending the document If you are sending a document using memory sending Cancelling SendingPress T to cancel sending Press Stop Manual Redialling Redialling When the Line is BusyAutomatic Redialling Press T to cancel redialling Setting the Options for Automatic Redialling Time OUT Press the one-touch speed dialling buttons you want Chapter Sending Faxes Scanning a Document into Memory for Delayed Sending Delayed SendingPress Delayed Transmission One-touch speed dialling Printing a Document Set for Delayed Sending Press T to delete the document Deleting a Document Set for Delayed Sending Sending Faxes Chapter Chapter Receiving Faxes Setting Fax/Tel Mode Setting the Options for Fax/Tel ModeChapter Receiving Faxes Receiving Methods Receive Mode Main Use Operation Requirements Details Setting FAX only Mode Receiving Faxes Automatically FAX only ModePress Receive Mode to select Receiving Faxes Chapter Confirm that FaxOnly is displayed LCD Setting Fax/Tel Mode What Happens When Fax/Tel Mode is Selected Setting the Options for Fax/Tel Mode Use ∂ or ¨ to select the Default Action setting you want Setting Manual Mode Receiving Faxes Manually Manual ModeReceiving a Fax Manually If you hear a beep tone or silence Using the FAX With an Answering Machine Setting ANS.MACHINE ModeReceiving With an Answering Machine Cancelling Receiving Receiving Faxes in Memory When a Problem OccursPress T to cancel receiving Receiving While Performing Other Tasks Receiving Faxes Chapter Polling Another Fax Machine Cancelling Polling Receiving Chapter Special FeaturesChapter Special Features Entering Pauses in a Fax/Telephone Number Special Dialling Special Features ChapterEntering Pauses in a Fax/Telephone Number When you have finished, press Hook to disconnect the call Switching Temporarily to Tone Dialling For details on dialling through a switchboard, see p Dialling Through a SwitchboardConfirming a Dial Tone Printing a List of Documents Stored in Memory Documents Stored in MemoryPress Memory Reference Printing a Document Stored in Memory Follow this procedure to print a document stored in memory Sending a Document Stored in Memory Press Set to begin sending Set Deleting a Document Stored in Memory Polling What is Polling?Polling Receiving Polling Another Fax Machine Press Start/Copy to begin polling the fax machines Setting Up the Polling Box Cancelling Polling ReceivingPolling Sending Press Set Use ∂ or ¨ to select Polling BOX Setup File File Name Change Data Scanning a Document into the Polling Box Changing or Deleting the Polling Box SettingsOpen the one-touch speed dial panel Press Polling Press Set If you selected Delete File in step If you selected Change Data in step Enabling Restriction of Your FAX Restricting Use of Your FAX Press Set twice Use ∂ or ¨ to select OFF Cancelling Restriction of Your FAX Press Set Press Stop to return to standby mode Restricting Reception Use ∂ or ¨ to select the restriction type setting you want Press Stop to return to the standby mode Special Features Chapter 10-1 Chapter Copying10-2 10-3 Photo 10-3 Making a Quick Single CopyPress Start/Copy to begin copying Copying Chapter 10-4 11-1 Chapter Reports and ListsMulti TX/RX Transaction Report 11-5 Chapter Reports and Lists 11-2 Summary of Reports and ListsReport or List Description Details 11-3 Activity Report 11-4 TX Transmission Report Multi TX/RX Transaction Report RX Reception Report11-5 11-6 Chapter Maintenance Chapter Maintenance12-1 Cleaning the FAX’s Exterior Periodic CleaningMaintenance Chapter 12-2 12-3 Cleaning the FAX’s Interior 12-4 Wipe with a clean, soft, dry, lint-free Cloth Cleaning the Scanner Components12-5 Separation guide and separation Roller 12-6 12-7 Replacing the Toner Cartridge 12-8 12-9 12-10Maintenance Chapter Chapter Troubleshooting Chapter Troubleshooting13-1 Jams in the Paper Delivery Slots 13-3 Jams Inside the Unit Clearing Jams Troubleshooting ChapterJams in the ADF 13-2 Jams in the Paper Delivery Slots Paper JamsJams Inside the Unit 13-3 Move the paper release lever back 13-4 Multi-purpose tray area 13-5 Top edge of the jammed paper in the fixing assembly Fixing assembly area13-6 Pass the jammed paper under the roller 13-7 13-8 LCD Messages 13-9 Correction Mode ECM Fax using ErrorThere is a paper jam Unit is receiving Number You entered an invalid Unit received the fax Cancel a transactionMemory because Paper or toner ran out, or Faxing Problems Paper Feeding ProblemsSending Problems Faxes sent from the FAX are spotted or dirty Cannot send using Error Correction Mode ECM Errors occur frequently while sending Receiving ProblemsNo automatic switching between telephone and fax calls Cannot receive a fax automatically Print quality is poor Cannot receive a document manuallyFaxes do not print Received faxes print blotched or unevenly Cannot receive using Error Correction Mode ECM Copying ProblemsErrors occur frequently while receiving Memory Full appears in the LCD when making multiple copies Printing Problems Telephone ProblemsAlarm light is lit and the FAX beeps while printing Cannot dial Printout is skewed Printout does not match paper sizePaper jams occur Printout is not clear FAX has no power General ProblemsPower cord may not be supplying power Nothing appears in the LCD Product name FAX-L240 or FAX-L290 Serial number If You Cannot Solve a Problem 13-22Troubleshooting Chapter If a Power Cut Occurs Chapter Summary of Settings Chapter Summary of Settings14-1 Summary of Settings Chapter Printing a List to Check the Current SettingsUnderstanding the Menu System 14-2 When you are finished, press Stop to return to standby mode Accessing the Menus14-3 Press Set Use ∂ or ¨ to select the menu you want Setting Description Sub-Settings User Settings Menu14-4 14-5 Report Settings Menu 14-6 TX Transmission Settings Menu 14-7 RX Reception Settings Menu 14-8 Printer Settings Menu 14-9 Polling BOX Menu 14-10Summary of Settings Chapter System Settings Menu Germany 14-12Summary of Settings Chapter General Specifications Appendix a SpecificationsAppendix a Specifications Specifications Appendix a General SpecificationsFacsimile Telephone CopierPrinter Specifications Appendix a Appendix B Default Settings for Each Country Appendix B Default Settings for Each Country Default Settings for Each Country Appendix B Default Settings for Each Country Ring Time AUSTRALIA, Hong KONG, NEW ZEALAND, MALAYSIA, Singapore Appendix B Default Settings for Each Country Default Settings for Each Country Appendix B Connecting External Device Ringer Equivalence Number R.E.N Appendix C Country-specific FeaturesConnecting the Telephone Line Cord Connecting an Answering Machine United Kingdom Connecting External DeviceRinger Equivalence Number R.E.N Connecting a Telephone Connecting the Telephone Line CordGermany Applicable Standards Customer Support Connecting an Answering Machine Australia For Your SafetyTelstra FaxStream Duet Network Switch System Operation Setting the FAX for Network SwitchWhen you hear the telephone call ring pattern When you hear the fax call ring pattern triple ring Telecom FaxAbility New Zealand When you hear the fax call ring pattern Attaching the Handset to Your FAX Appendix D OptionsAppendix D Options Optional Handset Package Contents Use your finger to push the screws into the plugs Attaching the Handset to Your FAX Maintaining Your Handset Appendix E FAX-L290 Instructions Appendix E FAX-L290 Instructions Introduction Using Your DocumentationDifferences Between the FAX-L290 and FAX-L240 Unpacking the FAX-L290 Instructions FAX-L290 Connecting the FAX-L290 to Your PC Print Media Size Quantity Print Media Requirements Envelopes Selecting Print MediaTransparencies Use only special laser printer transparencies Loading Envelopes Loading Transparencies FAX-L290 Instructions Appendix E Index Index 11,2-12.See also individual Lists. See also individual list names Menu. See also individual menu names Lists. See individual list names See also individual USER’S Data List Index HT1-2194-000-V.1.0XXXXXXXX