Canon FAX-L240, FAX-L290 n

Chapter 13 Troubleshooting 13-17

Troubleshooting

Toner may be low or unevenly distributed.

•Redistribute the toner inside the toner cartridge (1p. 12-7). If the problem persists,

replace the toner cartridge (1p. 12-7).

■Cannot receive using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

•If this is the case, the document is received without ECM.

ECM may be disabled.

•Make sure ECM on your FAX is enabled (1ECM RX, p.14-7).

•Contact the other party to check if ECM on their fax machine is enabled.

■Errors occur frequently while receiving.

The telephone lines may be in poor condition, or you may have a bad connection.

•Lower the reception speed (1RX START SPEED, p.14-10).

The other party’s fax machine may not be functioning properly.

•Contact the other party and have them check that their fax machine is functioning

properly.

Copying Problems

■Cannot make copies.

The document may not be loaded correctly.

•Make sure the document is loaded correctly in the ADF (1p.4-3).

•Make sure the operation panel is closed.

The document may not meet the requirements for the FAX.

•Make sure you load documents that meet the requirements for the FAX (1p.4-2).

■MEMORY FULL appears in the LCD when making multiple

copies.

The FAX’s memory is full.

•Print, send, or delete any documents stored in memory (1p. 9-5) to free up space in

the FAX’s memory, then start again.

The document you are copying may have too many graphics.

•If multiple pages are being copied, separate the pages into smaller stacks.If not,

make the desired number of copies one at a time as needed.

nFor additional troubleshooting, see Printing Problems, p.13-18.

Contents

Main Page Laser Safety Information 200240 V model c iv Contents Page vi Page viii Page Page Page 1-2 Type Conventions Used in This Guide n Customer Support 1-4 Important Safety Instructions c Handling and Maintenance Location 1-6 Power Supply c Chapter 2 Setting Up 2-2 Unpacking the FAX n Page 2-4 Removing Shipping Materials n 1 Assembling the FAX n 1 2 3 4 n Connecting the Telephone Line Cord and External Devices 1 2 3 n Chapter 2 Setting Up 2-7 2-8 Connecting the Power Cord n Setting the Language and Country* 1 2 3 4 5 n 2-10 Chapter 2 Setting Up 2-11 Setting Up Main Components of the FAX 2-12 Operation Panel Special Function Buttons Installing the Toner Cartridge c Page 5 6 7 2-16 Loading Paper c Page Testing the FAX Chapter 3 Registering Information Page Changing Between Number and Letter Modes Entering Letters 1 2 3 3-4 Entering Numbers Correcting a Mistake 1 2 3 Registering Sender Information What is Sender Information? Entering the Date and Time Registering Your FAX Number and Name 4 5 6 7 n Setting the Telephone Line Type Dialling Through a Switchboard Registering the R Button Page Setting the Summer Time* 3-12 If you selected ON in step 8: 9 10 11 Page Page Page 4-2 Document Requirements Problem Documents Scanned Area of a Document Loading Documents 1 n Problems With Multipage Documents n Page Page Paper Requirements 5-2 Printable Area Selecting Paper for Your FAX Loading Paper 5-4 Selecting Face-Up or Face-Down Paper Delivery Paper Path Selecting Paper Delivery c n 5-6 Changing the Paper Size Setting Page Adjusting the Toner Saver Setting n Page Page 6-2 What is Speed Dialling? Speed Dialling Methods Registering One-Touch Speed Dialling 4 5 6 6-4 7 9 10 11 12 13 14 15 6-6 If you selected REGULAR TX in step 15: 16 17 If you selected PSWD/SUBADDRESS in step 15: 16 n 6-8 Registering Coded Speed Dialling 5 6 7 9 10 11 6-10 12 13 14 15 16 17 If you selected REGULAR TX in step 17: 18 19 If you selected PSWD/SUBADDRESS in step 17: 18 19 20 n Registering Group Dialling 5 6 7 n 6-14 9 10 n 11 12 13 6-16 Using Speed Dialling Sending a Document With Speed Dialling 2 Making a Telephone Call With Speed Dialling 1 2 3 4 Printing Speed Dialling Lists Page 6-20 CODED SPEED DIAL LIST 1 #1 T 1 CODED SPEED DIAL LIST 2 (Detailed List) Page Page Chapter 7 Sending Faxes 7-2 Preparing to Send a Fax Documents You Can Fax Setting the Scanning Resolution 1 2 Setting the Scanning Contrast 7-4 Dialling Methods Sending Methods Memory Sending 2 7-6 n Manual Sending Via the Handset n 1 2 3 4 n If you hear a high-pitched signal instead of a voice: 5 If you hear a voice: 6 n Redialling When the Line is Busy Manual Redialling 1 Cancelling Manual Redialling Automatic Redialling Page Page 7-12 Sending the Same Document to Several Fax Numbers (Sequential Broadcasting) n 2 n Chapter 7 Sending Faxes 7-13 for sending, or wait a few seconds for the FAX to begin scanning automatically. n 7-14 Delayed Sending n Scanning a Document into Memory for Delayed Sending 2 3 5 7 n 8 n 7-16 Printing a Document Set for Delayed Sending n 2 3 7 8 Deleting a Document Set for Delayed Sending 2 3 7 8 Page Chapter 8 Receiving Faxes 8-2 Receiving Methods Receiving Faxes Automatically: FAX ONLY MODE 8-4 11 n Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode n 8-6 Setting the Options for Fax/Tel Mode What Happens When Fax/Tel Mode is Selected 1 2 3 4 5 6 7 Receiving Faxes Manually: MANUAL MODE If you hear a beep tone or silence: n 4 If you hear a voice: 5 8-10 n Setting ANS.MACHINE MODE 1 Using the FAX With an Answering Machine Receiving While Performing Other Tasks n Cancelling Receiving 2 Page Chapter 9 Special Features 9-2 Special Dialling Entering Pauses in a Fax/Telephone Number 1 2 3 n 1 2 3 4 Confirming a Dial Tone* 1 2 3 4 Documents Stored in Memory Printing a List of Documents Stored in Memory 9-6 Printing a Document Stored in Memory n 3 7 8 Sending a Document Stored in Memory 3 7 n 9-8 8 Deleting a Document Stored in Memory 3 7 8 9-10 Polling What is Polling? Polling Receiving Polling Another Fax Machine 2 3 n 5 6 Polling Sending 5 6 7 8 9 10 9-14 11 12 13 14 Scanning a Document into the Polling Box n 2 3 n Changing or Deleting the Polling Box Settings Page Restricting Use of Your FAX Enabling Restriction of Your FAX Cancelling Restriction of Your FAX Page Restricting Reception Page Page Page 10-2 Documents You Can Copy Making Copies 1 2 3 4 n 8 n Making a Quick Single Copy 2 Page Page 11-2 Summary of Reports and Lists ACTIVITY REPORT n 2 3 Page MULTI TX/RX (Transaction) REPORT RX (Reception) REPORT Page Page 12-2 Periodic Cleaning c Cleaning the FAXs Exterior 1 2 3 c 1 2 3 4 Page Cleaning the Scanner Components n 1 2 3 4 Page Replacing the Toner Cartridge 12-8 4 5 6 7 Page Page Chapter 13 Troubleshooting 13-2 Clearing Jams Jams in the ADF n 2 n 3 4 Paper Jams n 13-4 2 c 3 4 zMulti-purpose tray area: 13-6 xFixing assembly area: n 13-8 LCD Messages Page 13-10 Page 13-12 Paper Feeding Problems Paper does not feed properly. Multiple sheets feed together into the FAX. Repeated paper jams occur. Faxing Problems 13-14 Faxes sent from the FAX are spotted or dirty. Cannot send using Error Correction Mode (ECM). Errors occur frequently while sending. n Receiving Problems Cannot receive a fax automatically. No automatic switching between telephone and fax calls. 13-16 Cannot receive a document manually. Print quality is poor. Faxes do not print. Received faxes print blotched or unevenly. n Errors occur frequently while receiving. Copying Problems Cannot make copies. MEMORY FULL appears in the LCD when making multiple copies. Telephone Problems Cannot dial. Optional handset or telephone disconnects while you are talking. Printing Problems Alarm light is lit and the FAX beeps while printing. Page 13-20 General Problems FAX has no power. Nothing appears in the LCD. If You Cannot Solve a Problem n c 13-22 If a Power Cut Occurs n Chapter 14 Summary of Settings Understanding the Menu System Printing a List to Check the Current Settings Accessing the Menus 3 4 5 6 7 USER SETTINGS Menu Chapter 14 Summary of Settings 14-5 REPORT SETTINGS Menu 14-6 TX (Transmission) SETTINGS Menu Chapter 14 Summary of Settings 14-7 RX (Reception) SETTINGS Menu 14-8 PRINTER SETTINGS Menu Chapter 14 Summary of Settings 14-9 POLLING BOX Menu 14-10 SYSTEM SETTINGS Menu Chapter 14 Summary of Settings 14-11 Page Page A-2 General Specifications Facsimile Appendix A Specifications A-3 Copier Telephone Printer Page Page B-2 Default Settings for Each Country UK, GERMANY, FRANCE, IRELAND Appendix B Default Settings for Each Country B-3 Default Settings for Each Country B-4 AUSTRALIA, HONG KONG, NEW ZEALAND, MALAYSIA, SINGAPORE Appendix B Default Settings for Each Country B-5 Default Settings for Each Country Page Appendix C Country-specific Features United Kingdom Germany n Applicable Standards n Connecting the Telephone Line Cord Connecting a Telephone C-4 Connecting an Answering Machine n Customer Support Australia For Your Safety Telstra FaxStreamDuet n New Zealand Caution Telecom FaxAbility n Page D-2 Optional Handset* n Package Contents Attaching the Handset to Your FAX Page Appendix E FAX-L290 Instructions n Connecting the FAX-L290 to Your PC n E-4 Print Media Requirements Printable Area n Selecting Print Media n Envelopes n Transparencies n E-6 Loading Envelopes 1 2 Loading Transparencies Page Index I-1 Index A B C I-2 D E Index I-3 F G H I I-4 N O P Index I-5 Q R I-6 S T Index I-7 U V W