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Canon manual If You Cannot Solve a Problem, Product name FAX-L240 or FAX-L290 Serial number

Models: FAX-L240 FAX-L290

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If You Cannot Solve a Problem

If you cannot solve the problem after having referred to the information in this chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products and will able to help you with your problem.

nAttempting to repair the FAX yourself may void the limited warranty.

cIf the FAX makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorised Canon dealer or the Canon help line. Do not attempt to disassemble or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

•Product name FAX-L240 or FAX-L290

•Serial number

The serial number is on the label located at the back of the unit.

•Place of purchase

•Nature of problem

•Steps you have taken to solve the problem and the results

Troubleshooting

Chapter 13

Troubleshooting 13-21

Image 177

Canon manual If You Cannot Solve a Problem, Product name FAX-L240 or FAX-L290 Serial number

Contents

Page Trademarks CopyrightModel Name H12251 FAX-L240 H12250 FAX-L290Laser Safety Information IiiModel Contents Paper Handling Scanning a Document into Memory for Delayed SendingSpeed Dialling Sending FaxesReceiving With an Answering Machine ANS.MACHINE Mode Special FeaturesReceiving Faxes Troubleshooting MaintenanceVii CopyingAppendix a Specifications Summary of SettingsAppendix B Default Settings for Each Country Appendix C Country-specific FeaturesAppendix E FAX-L290 Instructions Appendix D OptionsPreface Chapter Introduction Type Conventions Used in This GuideChapter Introduction TX/RX no ADF LCD ECM ITU-TS Type Conventions Used in This GuideCustomer Support Handling and Maintenance Important Safety InstructionsLocation Introduction Chapter Power SupplyChapter Setting Up Connecting the Telephone Line Cord and External DevicesChapter Setting Up Unpacking the FAX Setting Up ChapterChapter Setting Up Removing Shipping Materials Assembling the FAX Making Connections Connecting the Telephone Line Cord and External DevicesChapter Setting Up Connecting the Power Cord FAX enters standby mode Setting the Language and CountryPress Set FAX enters standby mode Main Components of the FAX Special Function Buttons Operation PanelInstalling the Toner Cartridge Remove the new FX-3 toner cartridge from its protective bag Use both hands to close the front cover Loading Paper Setting Up Replace the multi-purpose tray cover Testing the FAXGuidelines for Entering Numbers, Letters, and Symbols Chapter Registering InformationChapter Registering Information Registering Information Chapter Guidelines for Entering Numbers, Letters, and SymbolsContinue entering other letters using the numeric buttons Changing Between Number and Letter ModesEntering Letters Continue entering other numbers using the numeric buttons Entering SymbolsCorrecting a Mistake Entering NumbersRegistering Sender Information What is Sender Information?Entering the Date and Time Registering Your FAX Number and NamePress Data Registration Press Set Press Stop to return to standby mode Setting the Telephone Line Type Registering the R Button Dialling Through a SwitchboardIf you selected Prefix in step If you selected Hooking in stepEnables the summer time Setting the Summer TimeDisables the summer time If you selected OFF in stepIf you selected on in step END DATE/TIME Month October TEL Registration Registering Information Chapter Scanned Area of a Document Chapter Document HandlingAdding Pages to the Document in the ADF Chapter Document HandlingProblem Documents Document RequirementsScanned Area of a Document Problems With Multipage Documents Loading DocumentsDocument is now ready for scanning Adding Pages to the Document in the ADF Chapter Paper Handling Chapter Paper HandlingPaper Requirements You can load the following paper in the multi-purpose trayPaper Handling Chapter Selecting Paper for Your FAX Printable AreaShaded area shows the printable area of A4-size paper Paper Path Selecting Face-Up or Face-Down Paper DeliverySelecting Paper Delivery Paper Handling Chapter Changing the Paper Size Setting If you selected A4, LTR, or LGL in stepIf you selected Custom in step Use ∂ or ¨ to select the custom paper size setting Adjusting the Toner Saver Setting Paper Handling Chapter Chapter Speed Dialling Chapter Speed DiallingSpeed Dialling Methods What is Speed Dialling?One-Touch Speed Dialling 2 p Coded Speed Dialling 2 pRegistering One-Touch Speed Dialling Speed Dialling Chapter TX Type If a password is required, use Numeric buttons to enter it If you selected Regular TX in stepIf you selected PSWD/SUBADDRESS in step Chapter Speed Dialling Registering Coded Speed Dialling TEL=3 3758 Ex A02= 1500 FaxOnly If a password is required, use Speed Dialling Chapter To register a group under a one Touch speed dialling button Registering Group DiallingTo register a group under a coded speed dialling code 04=1-TOUCH SPD Sending a Document With Speed Dialling Using Speed DiallingMaking a Telephone Call With Speed Dialling Printing Speed Dialling Lists If you selected Group Dial List in stepIf you selected a list other than Group Dial List in step Touch SPD Dial List 2 Detailed List Touch SPD Dial ListCoded Speed Dial List 2 Detailed List Coded Speed Dial ListGroup Dial List Speed Dialling Chapter Cancelling Manual Redialling Chapter Sending FaxesChapter Sending Faxes Preparing to Send a Fax Setting the Scanning ResolutionDocuments You Can Fax Continue with the operation you are performingSetting the Scanning Contrast Regular Dialling Dialling MethodsOne-Touch Speed Dialling Coded Speed DiallingSending Methods Memory SendingDial the other party’s fax number Manual Sending Via the Handset If you hear a voice If you hear a high-pitched signal instead of a voiceDial the other party’s fax/telephone number Press Start/Copy to begin sending the documentIf you are sending a document using memory sending Cancelling SendingPress T to cancel sending Press StopRedialling When the Line is Busy Manual RediallingAutomatic Redialling Press T to cancel redialling Setting the Options for Automatic RediallingTime OUT Press the one-touch speed dialling buttons you want Chapter Sending Faxes Delayed Sending Scanning a Document into Memory for Delayed SendingPress Delayed Transmission One-touch speed dialling Printing a Document Set for Delayed Sending Press T to delete the document Deleting a Document Set for Delayed SendingSending Faxes Chapter Setting Fax/Tel Mode Setting the Options for Fax/Tel Mode Chapter Receiving FaxesChapter Receiving Faxes Receiving Methods Receive Mode Main Use Operation Requirements DetailsReceiving Faxes Automatically FAX only Mode Setting FAX only ModePress Receive Mode to select Receiving Faxes Chapter Confirm that FaxOnly is displayed LCDSetting Fax/Tel Mode What Happens When Fax/Tel Mode is Selected Setting the Options for Fax/Tel ModeUse ∂ or ¨ to select the Default Action setting you want Receiving Faxes Manually Manual Mode Setting Manual ModeReceiving a Fax Manually If you hear a beep tone or silence Setting ANS.MACHINE Mode Using the FAX With an Answering MachineReceiving With an Answering Machine Cancelling Receiving Receiving Faxes in Memory When a Problem OccursPress T to cancel receiving Receiving While Performing Other TasksReceiving Faxes Chapter Polling Another Fax Machine Cancelling Polling Receiving Chapter Special FeaturesChapter Special Features Entering Pauses in a Fax/Telephone NumberSpecial Features Chapter Special DiallingEntering Pauses in a Fax/Telephone Number When you have finished, press Hook to disconnect the call Switching Temporarily to Tone DiallingDialling Through a Switchboard For details on dialling through a switchboard, see pConfirming a Dial Tone Documents Stored in Memory Printing a List of Documents Stored in MemoryPress Memory Reference Printing a Document Stored in Memory Follow this procedure to print a document stored in memorySending a Document Stored in Memory Press Set to begin sending SetDeleting a Document Stored in Memory Polling What is Polling?Polling Receiving Polling Another Fax MachinePress Start/Copy to begin polling the fax machines Setting Up the Polling Box Cancelling Polling ReceivingPolling Sending Press Set Use ∂ or ¨ to select Polling BOXSetup File File Name Change Data Changing or Deleting the Polling Box Settings Scanning a Document into the Polling BoxOpen the one-touch speed dial panel Press Polling Press Set If you selected Delete File in step If you selected Change Data in stepEnabling Restriction of Your FAX Restricting Use of Your FAXPress Set twice Use ∂ or ¨ to select OFF Cancelling Restriction of Your FAXPress Set Press Stop to return to standby mode Restricting Reception Use ∂ or ¨ to select the restriction type setting you wantPress Stop to return to the standby mode Special Features Chapter 10-1 Chapter Copying10-2 10-3Photo Making a Quick Single Copy 10-3Press Start/Copy to begin copying Copying Chapter 10-411-1 Chapter Reports and ListsMulti TX/RX Transaction Report 11-5 Chapter Reports and ListsSummary of Reports and Lists 11-2Report or List Description Details 11-3 Activity Report11-4 TX Transmission ReportRX Reception Report Multi TX/RX Transaction Report11-5 11-6 Chapter Maintenance Chapter Maintenance12-1 Cleaning the FAX’s Exterior Periodic CleaningMaintenance Chapter 12-212-3 Cleaning the FAX’s Interior12-4 Wipe with a clean, soft, dry, lint-free Cloth Cleaning the Scanner Components12-5 Separation guide and separation Roller12-6 12-7 Replacing the Toner Cartridge12-8 12-9 12-10Maintenance Chapter Chapter Troubleshooting Chapter Troubleshooting13-1 Jams in the Paper Delivery Slots 13-3 Jams Inside the UnitClearing Jams Troubleshooting ChapterJams in the ADF 13-2Jams in the Paper Delivery Slots Paper JamsJams Inside the Unit 13-3Move the paper release lever back 13-4Multi-purpose tray area 13-5Top edge of the jammed paper in the fixing assembly Fixing assembly area13-6 Pass the jammed paper under the roller13-7 13-8 LCD Messages13-9 Correction Mode ECM Fax using ErrorThere is a paper jam Unit is receivingNumber You entered an invalidUnit received the fax Cancel a transactionMemory because Paper or toner ran out, orPaper Feeding Problems Faxing ProblemsSending Problems Faxes sent from the FAX are spotted or dirty Cannot send using Error Correction Mode ECMErrors occur frequently while sending Receiving ProblemsNo automatic switching between telephone and fax calls Cannot receive a fax automaticallyPrint quality is poor Cannot receive a document manuallyFaxes do not print Received faxes print blotched or unevenlyCannot receive using Error Correction Mode ECM Copying ProblemsErrors occur frequently while receiving Memory Full appears in the LCD when making multiple copiesPrinting Problems Telephone ProblemsAlarm light is lit and the FAX beeps while printing Cannot dialPrintout is skewed Printout does not match paper sizePaper jams occur Printout is not clearFAX has no power General ProblemsPower cord may not be supplying power Nothing appears in the LCDProduct name FAX-L240 or FAX-L290 Serial number If You Cannot Solve a Problem13-22Troubleshooting Chapter If a Power Cut OccursChapter Summary of Settings Chapter Summary of Settings14-1 Summary of Settings Chapter Printing a List to Check the Current SettingsUnderstanding the Menu System 14-2When you are finished, press Stop to return to standby mode Accessing the Menus14-3 Press Set Use ∂ or ¨ to select the menu you wantUser Settings Menu Setting Description Sub-Settings14-4 14-5 Report Settings Menu14-6 TX Transmission Settings Menu14-7 RX Reception Settings Menu14-8 Printer Settings Menu14-9 Polling BOX Menu14-10Summary of Settings Chapter System Settings MenuGermany 14-12Summary of Settings Chapter Appendix a Specifications General SpecificationsAppendix a Specifications General Specifications Specifications Appendix aFacsimile Copier TelephonePrinter Specifications Appendix a Appendix B Default Settings for Each Country Appendix B Default Settings for Each CountryDefault Settings for Each Country Appendix B Default Settings for Each CountryRing Time AUSTRALIA, Hong KONG, NEW ZEALAND, MALAYSIA, Singapore Appendix B Default Settings for Each Country Default Settings for Each Country Appendix B Connecting External Device Ringer Equivalence Number R.E.N Appendix C Country-specific FeaturesConnecting the Telephone Line Cord Connecting an Answering MachineConnecting External Device United KingdomRinger Equivalence Number R.E.N Connecting a Telephone Connecting the Telephone Line CordGermany Applicable StandardsCustomer Support Connecting an Answering MachineFor Your Safety AustraliaTelstra FaxStream Duet Network Switch System Operation Setting the FAX for Network SwitchWhen you hear the telephone call ring pattern When you hear the fax call ring pattern triple ringTelecom FaxAbility New ZealandWhen you hear the fax call ring pattern Appendix D Options Attaching the Handset to Your FAXAppendix D Options Optional Handset Package ContentsUse your finger to push the screws into the plugs Attaching the Handset to Your FAXMaintaining Your Handset Appendix E FAX-L290 Instructions Appendix E FAX-L290 InstructionsIntroduction Using Your DocumentationDifferences Between the FAX-L290 and FAX-L240 Unpacking the FAX-L290Instructions FAX-L290 Connecting the FAX-L290 to Your PCPrint Media Size Quantity Print Media RequirementsEnvelopes Selecting Print MediaTransparencies Use only special laser printer transparenciesLoading Envelopes Loading Transparencies FAX-L290 Instructions Appendix E Index Index11,2-12.See also individual Lists. See also individual list names Menu. See also individual menu names Lists. See individual list names See also individual USER’S Data List Index HT1-2194-000-V.1.0XXXXXXXX