Chapter 4 Troubleshooting the Installation
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible:
•Date you received the switch
•Chassis serial number (located on a label on the right of the rear of the chassis, see Figure
•Type of software and release number
•Maintenance agreement or warranty information
•Brief description of the problem
•Brief explanation of the steps you have already taken to isolate and resolve the problem
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