Advanced Call Handling

Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.

Non-securecall—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

If you want to...

Then...

 

 

Check the security level of a call or

Look for a security icon in the top right corner of the call

conference

activity area, next to the call duration timer:

 

Authenticated call or conference

 

Encrypted call or conference

 

Non-secure call or conference

 

 

Verify that the phone on the other

Look for the encrypted lock icon and listen for a security tone

end of the connection is also secure

at the beginning of the call.

 

When encrypted calling is configured on your phone, the lock

 

icon is displayed. However, the conversation is protected only

 

when the security tone plays at the beginning of a call,

 

indicating that the call is protected on both ends of the call. If

 

your call is connected to a non-protected phone, the secure

 

tone is not played.

 

 

Determine if secure calls can be

Contact your system administrator.

made in your company

 

 

 

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

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Cisco Systems 7931G manual If you want to Then